The amount of compensation depends on the distance of your Air Antilles flight.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
You may be entitled to a ticket refund, flight compensation of up to £520, or even both, depending on the circumstances surrounding the cancellation of your Air Antilles flight.
You might be eligible for flight compensation if your flight was cancelled fewer than 14 days before the scheduled departure date.
You must also consider extraordinary circumstances, such as a natural disaster that prevents the flight from taking off or landing — if these extraordinary circumstances apply to your flight, you may be ineligible for compensation.
If your flight was cancelled and you did not take the alternative flight offered by the airline, you may be entitled to a refund from Air Antilles. You are also entitled to a ticket refund if you were not offered any alternative flight.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
Accepting a travel voucher instead of a refund is not recommended. This is due to two major factors:
When you accept a travel voucher, you must fly with the same airline again. Furthermore, the airline will usually set a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, resulting in losing your money.
Yes, you certainly can! Air Antilles is a French airline headquartered in Guadeloupe. Guadeloupe island is part of the EU. Air Antilles also operates within the Caribbeans, departing from Paris Orly. As a result, EU261 applies to all Air Antilles flights that are delayed or cancelled.
However, the situation might be different if you were flying with a non-EU/non-UK airline. Details can be found in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
Extraordinary circumstances are situations where the airline is not to blame for the delay or cancellation. If any of the following conditions apply to your Air Antilles flight delay or cancellation, you may be ineligible for flight compensation:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
(Keep in mind that the above list is non-exhaustive — in general, the airline can deny compensation if the disruption is caused by a third party or force majeure.)
Watch out, though! Airlines can sometimes claim that extraordinary circumstances occurred when it was not the case! They do so to avoid having to compensate passengers for disrupted flights.
Air Antilles only departs from Paris Orly or French islands, meaning that French law applies to all of its flights. French law states that you have 5 years to claim flight compensation in case of a delayed or cancelled flight.
Check out our free Claim Calculator to see if you are still eligible for Air Antilles compensation and refund.
Passengers who claim flight refunds and flight compensation with us often get their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could get extended by months or even years, as we have to wait for the court’s final decision.
Rest assured, though, that when you claim with Flight-Delayed.co.uk, no matter how long your claim process takes, our team will keep you updated on any important changes.
You'll need just a few minutes to upload all necessary documents to our platform. Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
Air Antilles is a French airline operating mainly in the Caribbeans. Air Antilles offers flight connections from Paris Orly to the Caribbean islands such as Guadeloupe, Martinique, and Barbados. The airline also offers flights to Miami.
- Air Austral flight compensation policies
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation