If you were a passenger on a cancelled or delayed Wideroe flight, European and British laws protect your rights as an air passenger. Depending on the circumstances, you might be eligible for Wideroe compensation of up to £520 and a complete refund of the ticket price for your Wideroe cancelled flight.
Was your Wideroe flight delayed? If your flight was delayed by at least 3 hours, it is likely that you are eligible for flight compensation.
Was your Wideroe flight cancelled? You can request a refund if you did not take an alternative flight offered by the airline. Moreover, if the flight was cancelled with fewer than 14 days to departure, you may also be able to claim Wideroe flight compensation.
No matter what the cause of the flight disruption was, airlines have to give special assistance to passengers, known as the "right to care." This includes meal and drink vouchers, communication outlets and, if necessary, accommodation and transportation. You can claim the vouchers at the airline's service desk at the airport; if the airline refuses to give you a voucher, go ahead and buy what you need – they will have to pay you for those costs (as long as they are justified).
Keep in mind that you will not be able to file a claim for flight compensation if your flight was delayed or cancelled because of an "extraordinary circumstance," since the airline has to be responsible for the flight disruption to compensate passengers.
Although not an EU member, Norway is a member of the European Economic Area and is home to Wideroe's headquarters. Therefore, the European Regulation on Passenger Rights (EU261) applies to all Wideroe flights that are delayed or cancelled.
Under European legislation, you might be eligible for Wideroe flight delay compensation of up to £520 in this scenario.
The airline must be at fault for the delay to qualify. For more information, see the "Extraordinary Circumstances" section below on this page.
If your Wideroe flight was cancelled, you might be eligible for a full ticket refund, up to £520 in flight compensation, or both under EU law!
If a Wideroe flight is cancelled less than 14 days before the scheduled departure date, passengers can be qualified for flight compensation.
Nevertheless, "extraordinary circumstances" must be taken into account, such as a natural disaster that prevents the plane from taking off. You might not be entitled to compensation if these extraordinary circumstances caused the airline to cancel your flight.
You may ask for a complete monetary refund for the cancelled Wideroe flight if the airline offered you a different flight, but you declined their offer.
If the airline didn’t offer you any alternate flights at all, the same applies.
Please be aware that you may not be entitled to flight compensation if you opt to cancel your Wideroe flight in accordance with British and European air passenger rights laws. Find out more about Wideroe's refund and compensation procedures by visiting their website or calling their customer care line.
According to British and European air passenger rights regulations, you may be eligible for compensation and/or a ticket refund if you made your reservation for both flights at the same time and the delay or cancellation fits the requirements listed above.
It's never a good idea to choose an airline's travel voucher rather than a cash refund. Accepting and using travel vouchers is not recommended for the reasons mentioned below.
You are compelled to book a different flight with the same airline if you accept a travel voucher. The airline typically sets a deadline for using the voucher as well.
You might not be able to obtain your voucher back in cash if Wideroe files for bankruptcy. In that case, your money would be lost.
Check the status of your flight before heading to the airport to be aware of any potential changes. Visit the airline, airport, or flight tracker websites to instantly find out the status of your Wideroe flight.
The amount of compensation is based on the distance of the flight and given per passenger.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
When a third party or a case of force majeure results in a delay or cancellation, Wideroe reserves the right to withhold compensation. These situations are known as extraordinary circumstances in official terms.
Some of the most frequent extraordinary circumstances include the following:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Even though it is not the case, airlines can assert that an extraordinary circumstance occurred and that they are not directly accountable for the flight disruption. They use this action to avoid having to make up for the impacted passengers' losses.
Frequently, customers who choose Flight-Delayed.co.uk to request refunds or flight compensation retrieve their money within a few weeks or months.
The waiting period could be prolonged by several months or even years if the airline is unresponsive and/or the claim must be submitted in court.
No matter how long it takes to process the claim, our team will keep you informed of any significant case developments and will always be prepared to answer any queries or concerns you might have.
If you qualify for Wideroe flight refund or compensation, you can let our team of experts handle your claim. Once all required paperwork has been uploaded to our website, the process will be handled by our legal team. They will assess your claim, develop and provide all official paperwork, get in touch with the airline’s representatives, and, if required, present your claim to a court.
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Technical problem flight compensation
- Claim Calculator — check if you are eligible for compensation