If you've experienced Qantas flight cancellations or delays, remember that British regulations safeguard your rights as an air passenger. In certain circumstances, you may qualify for up to £520 in compensation and a full refund of the ticket price for your cancelled Qantas flight.
Was your Qantas flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
Was your Qantas flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to cancelled Qantas flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
If your Qantas flight from the UK/Europe experienced a delay of over 3 hours, you may be eligible for flight compensation under British and European flight compensation regulations, provided that the delay was caused by the airline's actions.
To determine your eligibility for Qantas delayed flight compensation, you can use our Claim Calculator without any obligation. In less than a minute, you will know if you qualify for compensation.
If your situation meets the criteria, we will handle the entire claim process on a "no win, no fee" basis, including fighting for your rights in court if necessary.
If your Qantas flight was cancelled, you may be entitled to a ticket refund, compensation of up to £520, or both, depending on the circumstances.
You may be eligible for flight compensation if your flight was cancelled less than 14 days before the scheduled departure date.
You must also consider extraordinary circumstances, such as bad weather, political circumstances, or events beyond the airline's control—if these circumstances apply to your flight cancellation, you may be ineligible for compensation.
If your flight was cancelled and you did not take the airline's alternative flight, you may be eligible for a Qantas ticket refund. If you were not offered an alternative flight, you may also be eligible for a ticket refund.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Alt. flight departs 1h+ earlier or arrives 2h+ later||Yes|
|Between 7-14 days in advance||Alt. flight departs 2h+ earlier or arrives 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes|
We do not advise accepting a travel voucher instead of a monetary refund. The most important reasons for that are:
When you accept a travel voucher, you are obligated to fly with the same airline again. Furthermore, the airline usually sets a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, meaning your money will be lost.
It's important to note that cancelling a Qantas flight does not automatically guarantee compensation or refunds. Qantas has a policy that allows cancellations within 24 hours for a refund. However, beyond that timeframe, refunds may not be granted. For precise details on compensation options, passengers should refer to Qantas' policies and guidelines.
If your Qantas flight delay or cancellation results in a missed connecting flight that was part of the same booking, you may be eligible for compensation and/or a refund for the entire journey, provided your delay or cancellation meets the criteria mentioned earlier.
Stay informed and minimise the chances of unexpected issues during your travel with Qantas by regularly checking the status of your flight on Qantas' official website or the website of your departure/arrival airport. By staying prepared and well-informed, you can ensure a smoother journey with Qantas.
The amount of compensation depends on the flight distance:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
We refer to situations as extraordinary circumstances when the airline is not to blame for the delay or cancellation. You may be ineligible for flight compensation if any of the following conditions apply to your Qantas flight delay or cancellation:
Some of the most common extraordinary circumstances that allow Qantas to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently claim that extraordinary circumstances occurred when, in fact, they did not! They do so in order to avoid having to pay out flight compensation to passengers.
Claim your Qantas compensation and refund today with the help of Flight-Delayed.co.uk. We will investigate your claim thoroughly and hold the airline accountable. For your convenience, we only work on a 'no win, no fee' basis.
If you were flying from the United Kingdom, you have 6 years to claim compensation or a refund from Qantas. Scotland is an exception, as you have 5 years to file a claim.
Local laws will apply if your itinerary does not include the United Kingdom.
Passengers who claim flight refund and compensation with us typically receive their funds within a few weeks or months.
“Great service. Cash in the bank from Qantas in about 10 weeks. I tried to go through the process on my own and was offered a silly amount in compensation for a delay (£35). Used this service and received £1490 today”
If the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Regardless of how long your claim process takes, though, our legal experts will communicate with you at every step of the way and keep you updated on any significant changes to your claim.
Claim with Flight-Delayed.co.uk — we have over 10 years of experience dealing with airlines to defend passengers’ right to flight compensation!
Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Qantas , the flagship carrier of Australia and the country's largest airline in terms of fleet size, international flights, and international destinations, has its headquarters located in the Sydney suburb of Mascot, near its primary hub at Sydney Airport.
Qantas operates flights to a wide range of destinations including Australia, the Pacific, Asia, Europe, and the Middle East. It is worth noting that Qantas holds the distinction of being Australia's most punctual airline, with an impressive on-time performance record of 78.3 percent for flights across its network.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation