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Airlines are rejecting compensation claims

Airline rejecting claims for compensation


Airlines reject valid claims from passengers

A recent investigation by consumer group Which? has found that carriers are deceiving passengers out of millions of pounds in compensation. Although every passenger is entitled to up to £535 (600 euros, as stipulated by the regulation) in case their flight is delayed or cancelled, excluding flights affected by ‘extraordinary circumstances’ , some airlines are withholding the EU 261/2004 compensation. The worst four antagonists are: Ryanair, British Airways, Norwegian Air and Thomson Airways.


Compensation requests are rejected without a valid reason

The study has shown that these carriers have a tendency to reject claims without providing objective evidence that the passengers are in fact not entitled to compensation. Furthermore, the Civil Aviation Authority (CAA) has for example advised Norwegian Air that 83% of their initial declines were incorrect. It is only when arbitrary action was taken that some companies agreed to pay the passengers out. Nonetheless, there are still some airlines like Emirates that are extremely unwilling to cooperate.


Alex Neill of Which? states: “Some airlines seem to be making it as difficult as possible for passenger to receive the money they are rightly entitled to for flight delays”


It was not until a recent ruling by the European Court of Justice that Emirates, for example, agreed to start paying compensation in cases in which a passenger had missed its connecting flight outside the EU. 

With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we here at are more than well equipped to assist you in claiming your just compensation. If your claim has already been rejected, we will gladly assist you. Chances are, it may have been rejected without a valid reason.


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