Ethiopian Airlines is a non-EU airline. This means that the British and EU passenger rights regulations apply only to Ethiopian Airlines flights departing from the UK or the EU.
Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passenger rights are not protected by the relevant UK/EU legislation. More details on this can be found in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
For you to be eligible for flight compensation:
Your Ethiopian Airlines flight from the UK/EU must be delayed by more than 3 hours,
The airline must be the party responsible for the delay — learn more about this in the Extraordinary Circumstances section of this article.
If your Ethiopian Airlines flight from the UK/EU was cancelled, you may be eligible for a refund if:
The airline did not provide you with an alternative flight.
The airline did offer you an alternative flight, but you declined it.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The amount of compensation is determined by the distance of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Ethiopian Airlines may refuse compensation even if your flight was delayed by at least 3 hours or cancelled at the last minute.
If the disruption was caused by a third party or a force majeure, we are dealing with extraordinary circumstances, and the airline may deny your flight compensation claim.
Here are some of the most common examples of situations where the airline cannot be held liable for the disruption:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently claim that an extraordinary circumstance occurred, even when this was not the case! They do this to avoid having to pay out compensation.
The time limit to submit a claim depends on three different laws:
The law of the country of departure
The law of the country of arrival
The law of the country where the airline is headquartered
In general, if your flight departed from the United Kingdom, you have 6 years to claim flight compensation and a refund.
Different time limits may apply when flying from another country: for example, if you took an Ethiopian Airlines flight from Paris, you will only be able to claim under French law, which states that you have 5 years to submit a claim for flight compensation.
Passengers who use Flight-Delayed.co.uk usually receive their money within a few weeks or months.
If the airline fails to respond and/or the claim is taken to court, the wait time could be extended by several months to several years.
If you decide to file a claim with Flight-Delayed.co.uk, our team of experts will keep you updated on important developments and will always be available to answer your questions.
Uploading all required documents to our platform will only take a few minutes. Our legal team will then investigate and analyse your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf. Remember, there are no hidden fees! We work on a "no win, no fee" basis, so you will only be charged if your claim is successful!
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Ethiopian Airlines is the Ethiopian flag carrier airline. Its headquarters are located in Addis Ababa, Ethiopia. The airline was established in 1945 but only started flying internationally in 1951.
Ethiopian Airlines offers flights to and from most of the continents and for a total of 110 destinations: Africa, Europe, the Middle East, the US, South Africa, Russia, Asia and more! Australia is the only continent on which the airline does not operate.
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