Your rights in the event of a delayed or cancelled China Airlines flight
If you fly with China Airlines, your rights are protected by British and EU regulations as long as you are departing from the UK/EU. In certain circumstances, you may be entitled to China Airlines compensation of up to £520 and a full refund of the ticket price for your China Airlines cancelled flight.”
Was your China Airlines flight delayed? You are likely eligible for flight compensation if you reached your ultimate destination at least 3 hours late.
Was your China Airlines flight cancelled? You are eligible for a refund if you declined the airline's alternative flight offer. Additionally, you might be entitled to compensation for a cancelled China Airlines flight if the cancellation occurred less than 14 days before departure.
Airlines are required to give passengers special assistance, also known as the "right to care," regardless of the reason for the flight disruption. Vouchers for food and drinks, communication services, and, if necessary, lodging and transportation are all included. If the airline won't issue you a voucher, simply go out and purchase what you require; they will be legally obligated to reimburse you for those costs (as long as they are justified). You can claim those vouchers directly at the airline's service desk at the airport.
A word of caution: You will not be eligible for flight compensation if your flight was delayed or cancelled due to an "extraordinary circumstance" because the airline must be at fault for the disruption in order to provide compensation to passengers.
China Airlines — Can I claim flight compensation with a non-EU airline?
If you're a China Airlines passenger travelling to the UK/EU, it's important to note that as a non-UK/EU airline, your flight compensation rights may not be covered by British and EU law.
However, if you are departing from UK/EU destinations, your rights are always protected under British and EU regulations even when you are travelling on a non-UK/EU airline to a non-UK/EU destination.
See the table below for more details.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
China Airlines compensation for delayed flight
Did you have a China Airlines flight delayed? You may be eligible for flight delay compensation of up to £520 per passenger!
As long as your delayed flight follows the following criteria, you’re protected under British and EU regulations:
The flight was delayed for more than 3 hours, AND,
The airline is the party at fault for the delay.
If the delay was caused by “extraordinary circumstances”, compensation does not apply. Read the “extraordinary circumstances” section further down the page for more details.
Claim compensation now and get up to £520 per passenger!
China Airlines compensation for cancelled flight
If your China Airlines flight was cancelled, you may be eligible for both a refund and flight compensation of up to £520 per passenger.
When am I eligible for compensation for my cancelled China Airlines flight?
You are entitled to compensation as long as your situation follows the following conditions:
The notice of the cancellation was given less than 14 days prior to the departure, AND,
The airline is responsible for the cancellation.
Check the “extraordinary circumstances” section of this article to learn more about when the airline can deny the claim.
When can I claim a refund for my cancelled China Airlines flight?
You are eligible for a full refund of your plane ticket as long as
- China Airlines didn’t offer you an alternative flight, OR
- if you chose to not take the alternative flight offered by the airline.
Can I get flight compensation if I cancel my China Airlines flight?
Understand that you might not be entitled to flight compensation under British air passenger rights laws if you chose to cancel your China Airlines flight. China Airlines' website or customer service can provide more information on their refund and compensation policies.
China Airlines missed connection flight due to delay or cancellation
If both flights were booked under the same reservation and the delay or cancellation fulfils the necessary criteria, you may be eligible for compensation and/or a ticket refund, in accordance with British air passenger rights legislation.
Denied boarding due to overbooking for China Airlines flight
If you've been denied boarding on a China Airlines flight, you may be entitled to denied boarding compensation of up to £520 per passenger under British and EU regulations. This regulation states that airlines must provide compensation to passengers who have been denied boarding, as long as they were not responsible for the denied boarding.
To make sure you are not responsible for the denied boarding, you must:
Check-in on time
Bring required travel documents (e.g. passport, boarding pass..etc.)
Arrive at the boarding gate on time as indicated by the boarding pass
Not being rude or being a threat to the cabin crew or other passengers
If you failed to meet the above-listed criteria, the airline has the right to deny your boarding and you will not be entitled to compensation.
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Check your China Airlines flight status
Before you get to the airport, you'll want to check the status of your flight to stay informed of any last-minute adjustments. You may easily check the status of your China Airlines flight by going to the airline's website, the airport's website, or websites that track flights.
How much China Airlines compensation can I get for a delayed or cancelled flight?
The amount of compensation you can receive for your disrupted China Airlines flight depends on the distance of your flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can China Airlines deny me compensation?
China Airlines may rightfully deny your compensation claim for extraordinary circumstances that caused the delay or cancellation of a flight.
Below is a list of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks
In such cases, China Airlines is not liable to pay compensation to passengers affected by the delay or cancellation. If you believe that China Airlines has wrongly denied your compensation claim, you can still try claiming through our website. We will review your case and — if possible — fight the airline.
How long do I have to claim my China Airlines compensation and refund?
The time limit for making a claim varies between the country of your departure and your final destination.
If you were flying from or to the UK, you have up to 6 years to make a claim. If you were flying from or to European countries, you generally have from 1 to 5 years from the date of the delayed or cancelled flight to make a claim for compensation or a refund.
However, it's always best to file your claim as soon as possible to ensure that you don't miss any deadlines or face other complications.
If you don’t know if you are still within the legal time frame, check it now in a few steps using our free Claim Calculator.
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How long will it take to receive China Airlines flight compensation or refund?
The amount of time it takes to receive compensation or a refund for your delayed, cancelled, or overbooked China Airlines flight can vary depending on the circumstances of your claim. If China Airlines responds quickly, it can take several weeks or months to receive a final decision on your claim.
However, when the airline doesn’t respond or when the case is more complicated, it might be mandatory to take the claim to court. In this case, it might take longer to receive your compensation.
No matter how complicated your case is, you can trust Flight-Delayed.co.uk to speed up your claim process. Our experienced team will handle all communication with the airline and work tirelessly to get you the money you deserve. When needed, we will even open a court case against the airline and fight for your rights in front of a judge.
How to claim compensation for China Airlines flight?
China Airlines flight disrupted? Simply do the following to get your compensation and/or refund:
Gather all relevant documentation related to your delayed or cancelled China Airlines flight, including your booking confirmation, boarding pass, and any communication from the airline regarding the delay or cancellation.
Sit back and wait for a response from us. Our team will take care of all the legal processes for you!
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About China Airlines
China Airlines is the largest airline in Taiwan and is headquartered at Taoyuan International Airport near Taipei. The airline operates flights to over 100 destinations in Asia, North America, Europe, and Oceania. China Airlines is a member of the SkyTeam alliance and has a fleet of modern aircraft, including Airbus A330s, A350s, and Boeing 777s.
The airline is committed to providing a high-quality travel experience to its passengers, with a focus on safety, comfort, and customer service. China Airlines offers a variety of services and amenities on board, including in-flight entertainment, Wi-Fi, and a range of meal options to accommodate different dietary requirements.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation