Flight delayed, cancelled or overbooked?

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Qantas Airways: Claim compensation if your flight is delayed or cancelled


When flying in, to and from Europe there is a body of legislation that protects your passenger rights and gives you the liberty to claim compensation if your flight has been delayed, cancelled or overbooked. On this page, you can find out all about your passenger rights, the exceptions and, most importantly, how to ensure you receive the compensation you are entitled to as a passenger.


Flying with Qantas Airways from Europe?


Even though Qantas Airways is not an airline headquartered in the EU, you may still be eligible for compensation if your flight with Qantas from Europe is disrupted. What many passengers are not aware of is the fact that if your flight with Qantas is delayed, cancelled or even overbooked, you may be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). As established by the previously mentioned regulation, you can claim your compensation in the United Kingdom and Ireland up to 6 years after the date of the flight.


When can I claim compensation for my Qantas flight?


When submitting a claim you should make sure that this criterion applies to your flight disruption:


  • The flight route: The European regulation applies to all airlines flying from Europe. So, if your Qantas flight departs from an airport in the European Union, you are covered.
  • Circumstances: The legislation also states that to be able to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
  • The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
  • The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.


Other criteria may apply. If you want to know more about these conditions, don’t forget to read our dedicated pages about cancellations and delays.


How much money can I receive in compensation if my Qantas flight was delayed, cancelled or overbooked?


Set by the legislation, the total amount you may receive as compensation is defined by the flight itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.

Compensation amounts for Qantas Airways


  • For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
  • For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
  • For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530


Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.


You might be entitled to more than just compensation


Qantas should provide you with the appropriate care in the event of a long delay or flight cancellation. The care should include:


  • Meals and refreshments
  • Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
  • Hotel accommodation if necessary (one or more nights) and transport from the airport to the establishment.


You should keep all your receipts for all your other expenses that you incurred due to the inconvenience of your Qantas airways flight being delayed or cancelled, as you can claim back these expenses. This may also be attached to your other documents when you submit a claim.


What to do to ensure you are compensated by Qantas


These are our most relevant recommendations and things to keep in mind when your Qantas Airways flight has been delayed, cancelled or if you’ve been denied boarding due to overbooking:


Keep a copy of your travel documents


  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)


Keep a record of the information of your disrupted Qantas flight


  • Flight number
  • The flight schedule (arrival & departure hours)
  • Length of the delay (final departure and arrival time)


Find out the reason for the flight’s delay or cancellation


  • Ask Qantas Airways staff and crew
  • Check the weather
  • Check if other flights are delayed or cancelled (arriving at or departing from the same airport)


Check your flight for free and find out immediately if you can claim compensation!


Enter the date and flight number of your Qantas Airways flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.


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Missed your connecting flight with Qantas Airways?


Missed connections are also covered by the regulation. Let us explain! If your Qantas booking originated from Europe and a delay or cancellation in any of your flights has made you arrive at your final destination with a delay of 3 hours or more, you can claim compensation. The catch: all flights must be under the same booking. The distance used to determine how much money you could get in compensation will be that between your initial airport of departure and the airport at your final destination.


When you are not entitled to compensation for a flight delay or cancellation:


Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc. 


How to easily claim compensation from Qantas Airways


Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.


Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win-fee. If you wish so, we can take care of everything and help you enforce your rights!


If you want to maximise the probability of being compensated for your Level flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.


Have you submitted a claim with the airline but they rejected your claim?


If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Qantas Airways, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!


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Qantas Airways: facts, network and punctuality


The Australian airline Qantas, which was founded in 1920, has a fleet size of 138 aircraft. Most of them are built by Boeing. Additionally, it operates several A380 and A330 aircraft, made by Airbus. The airline serves up to 50 domestic flights in Australia and also 27 international routes. Besides being the Australian flag carrier, it connects its passengers to over 200 additional destinations through codeshare agreements and partnerships. The airline operates within 36 countries. In December 2019, Qantas had an on-time performance of 79.6% and a cancellation rate of 1.6%.


And yes, it is Australia's main and biggest airline by fleet size, international flights and destinations.

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