Your rights

When you travel by plane, you are protected under the European regulations. Few passengers are aware of these consumer rights and many lack the legal knowledge required to claim compensation. How much compensation are you entitled to?


European regulations

Your rights are protected under the Montreal Convention and Regulation (EC) 261/2004. These regulations prescribe that when your flight is delayed, cancelled or overbooked, you are entitled to compensation of £220.00, £352.00 or £528.00 per passenger. The compensation amount is not dependent of your ticket price, but of the distance and destination of your flight.

Determining your legal status

What was your flight distance, what was the exact length of your delay, what were the weather conditions like on the day of your flight and may extraordinary circumstances have been a factor in your delay or cancellation? We will answer these questions for you and assess the validity of your claim. All you need to do is enter your flight details and submit the claim; we'll do the rest.


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How much can I claim?

If your flight was delayed by three or more hours and this wasn't the result of extraordinary circumstances, you are entitled to financial compensation.

The compensation amount is determined by Regulation (EC) 261/2004 and is dependent on a number of variables. We calculate your compensation based on the distance of your flight and the length of your delay. The regulations apply to all European and non-European airlines, but if your flight departed from a non-EU airport there are some additional conditions the flight must meet. If you're flying from a non-European airport to a European airport, the operating airline must be European in order for you to qualify for compensation. Of course, this is something we will check when you submit your claim.

Aside from financial compensation you are also entitled to receive care from the airline in the event of a delay, cancellation or overbooking. This includes food, drinks and/or refreshments, two free phone calls, fax messages or emails, and in some cases hotel accommodation. If you incur expenses at the airport as a result of not receiving this care, you may be entitled to a refund for these costs.

Amount: Flight destination & distance
Compensation of € 250 (£ 182) For flights of up to 1500 kilometres
Compensation of € 400 (£ 290) For all other flights within the EU
Compensation of € 400 (£ 290) For flights between 1500 and 3500 kilometres from or to an airport outside the European Union
Compensation of € 600 (£ 436) For all other flights

* Please note: in the case of a long-distance flight of over 3500 kilometres being delayed between 3 and 4 hours, the airline is allowed to reduce the compensation of € 600 by 50%.

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