Your passenger rights

When you fly inside the EU, fly with a European carrier or if your flight departs from the EU, your rights are protected by Regulation EC No. 261/2004. If no extraordinary circumstance has occurred, the law gives you the right to be compensated when a flight has been delayed, cancelled or overbooked. We can help you exercise your rights and claim up to £523.00 per passenger!


Claim compensation for a delayed or cancelled flight

You have the right to claim compensation for your flight delay, cancellation or overbooking. The exact length of your delay, the cause for your disruption and when you were informed about it, are among the criteria that will determine if you’re owed compensation. The distance you were travelling defines the total amount of financial compensation you could receive, you can be entitled to up to £217.00, £348.00 or £522.00 per passenger.

When am I entitled to receive compensation?

Generally speaking, if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations) and no extraordinary circumstance has occurred, you will be entitled to compensation. Airlines often misuse the argument of extraordinary circumstances and frequently dismiss valid claims. If the airline is responsible for your disruption, we will make sure you receive the compensation you are owed. Check your flight for free with our claim calculator and we’ll immediately tell you if you have the right to claim compensation and how much you may be entitled to.


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When am I entitled to receive compensation?



If your flight has been delayed for less than 3 hours, or if your flight has been cancelled and you’re at the airport, you are entitled to the appropriate assistance and care in the form of refreshments, meals, use of telephone, accommodation and transportation between the airport and the accommodation (if necessary). So contact the airline’s personnel to receive it.

The total amount of financial compensation is determined by the distance covered by your flight. You can check the amounts established in Regulation EC 261/2004 on the table on this page.

Finally, you can head on to our more detailed pages about flight delays, cancellations, missed connections and overbookings if you wish to learn more about your rights as a passenger.

Amount: Flight destination & distance
Compensation of € 250 (approx. £ 220) For flights of up to 1500 kilometres
Compensation of € 400 (approx. £ 355) For all other flights within the EU
Compensation of € 400 (approx. £ 355) For flights between 1500 and 3500 kilometres from or to an airport outside the European Union
Compensation of € 600 (approx. £ 536) For all other flights

* Please note: in the case of a long-distance flight of over 3500 kilometres being delayed between 3 and 4 hours, the airline is allowed to reduce the compensation of € 600 by 50%.

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