What to do in the event that your luggage is lost?

Ask for the Property Irregularity Report and let them check the World Tracer. Directly go to a representative of the airline, make a declaration by filling out this Property Irregularity report. You have to fill out this form within five days in paper form and online within two days.

Airlines are responsible for your luggage, so do not let them discharge your claim for the reason that you have to declare this on your travel insurance.

Did you already fill in the form? Ask them to check the ‘World Tracer’. This system is used by all airlines worldwide, and sllows them to search for your luggage.

If your baggage is traced, the airline has to take care of the transportation and delivery to your accommodation or home address.

Is your luggage still lost after three days? Fill in the Baggage Inventory Form (BIF). You have to fill in the BIF within 21 days of arrival. The airlines have to pay you a maximum of about GBP 900 / EUR 1,000 This is calculated per day in SDR; a currency that is based on several international currencies. This usually does not meet up with costs you have for buying new clothes and other articles. Dependant on which travel insurance you are insured with, the insurance will cover the lost luggage up to a few thousand euros.

But beware: the airline is not responsible for the loss of money, jewellery, silverwork, business documents, samples, electronic equipment or other highly valuable products.

Every day, 90,000 pieces of baggage are misplaced on airports worldwide, 10,000 of which in Europe. 50% of these incidents are a result of transfers, amounting to 30 to 40 million pieces. One out of 3,000 will never be found again. For this reason, more and more people only travel with hand luggage. These figures on lost luggage are published by the European Commission. They researched the matter in 2009, after alarming reports of these massive losses of luggage every year.

Fortunately the European Commission is continuously looking after the rights of air passengers. They argue for stronger passenger rights like informing air passengers about their rights when flights are delayed.

Also check the Regulation of Montreal and the Regulation of Warsaw.

Our service

2083 Rating

Check your flight free of charge now
Get assistance by tomorrow
98% of court cases won
Our Trustpilot score: 9.2 out of 10
No administrative fees
You only pay our success fee if you receive your compensation
Online support

Tell me if I'm entitled for compensation

Customer reviews

Read all customer reviews

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!