Your rights in the event of a delayed or cancelled Emerald Airlines flight

If you encountered Emerald Airlines cancellations or delays, keep in mind that EU and British regulations protect your rights as an air passenger. Under specific circumstances, you may be eligible for flight compensation of up to £520 per passenger and a full refund of the ticket price for your Emerald Airlines cancelled flight.

• Was your Emerald Airlines flight delayed? If you arrived at your final destination at least 3 hours behind the scheduled arrival time, you are likely to be entitled to flight compensation.

• Was your Emerald Airlines flight cancelled? If you did not take an alternative flight offered by Emerald Airlines, you are entitled to a ticket refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you may be eligible for cancelled Emerald Airlines flight compensation.

• No matter the cause of the flight disruption, airlines are required to provide you with special assistance, known as the "right to care.” This includes food and beverage vouchers, communication services, and if needed, accommodations and transportation. These can be claimed at the airline’s service desk, and if the airline refuses to provide you with vouchers, you can buy what is reasonably needed and they will have to pay you back those expenses afterwards.

Warning: If your flight was delayed or cancelled due to “extraordinary circumstance”, you may not be entitled to flight compensation as the EU and British air passenger rights regulations required the airline to be responsible for the flight disruption to provide compensation to passengers.

Emerald Airlines compensation for delayed flight

If your Emerald Airlines flight was delayed, you may be entitled to Emerald Airlines flight delayed compensation of up to £520 per passenger according to the EU and British air passenger rights regulations. You are entitled to Emerald Airlines delayed compensation as long as your situation meets the following conditions:

• The flight was delayed by at least 3 hours, AND,

• The flight delay was caused by conditions within the airline’s control.

If the delay was caused by “extraordinary circumstances” outside of the airline’s control, you may not be entitled to Emerald Airlines flight delay compensation.

Emerald Airlines compensation & refund for cancelled flight

If your Emerald Airlines flight was cancelled, you may be entitled to flight compensation of up to £520 per passenger, a full ticket refund, or even both! Read the sections below to learn more about the requirements for you to be eligible for compensation and refund.

When can I claim compensation for my cancelled Emerald Airlines flight?

You may be entitled to flight compensation of up to £520 per passenger if your cancelled Emerald Airlines flight meets both of the following criteria:

• Your flight was cancelled less than 14 days prior to the scheduled departure date, AND,

• The cancellation was caused by situations within the airline’s control.

If the cancellation was outside of the airline’s control, falling under the category of “extraordinary circumstances” in the EU and British air passengers rights regulations, then you may not be entitled to compensation.

When can I claim a refund for my cancelled Emerald Airlines flight?

On top of the flight compensation, you may also be entitled to a full ticket refund if your Emerald Airlines flight was cancelled and:

a) the airline did not provide you with an alternative flight, OR,

b) you chose not to take the alternative flight offered by the airline.

Can I get flight compensation if I cancel my Emerald Airlines flight?

If you choose to cancel your Emerald Airlines flight, it is important to note that you may not be eligible for flight compensation according to the EU and British air passenger rights regulations. Please refer to the Emerald Airlines website or contact their customer service for detailed information regarding their refund and compensation policies.

Emerald Airlines missed connection flight due to a delay or cancellation

According to EU and British air passengers rights regulations, if both flights were booked under the same reservation and the delay or cancellation meets the criteria mentioned above, you may be eligible for compensation and/or a ticket refund.

Check your Emerald Airlines flight status

To stay informed about the status of your Emerald Airlines flight, you can easily check it by visiting the airline’s or the airport’s website. By entering your flight details, you will receive real-time updates on any changes, delays, or cancellations, ensuring that you are well-informed about your travel plans.

How much Emerald Airlines compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight, note that this is the amount per passenger:

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary circumstances — can Emerald Airlines deny me compensation?

In certain cases, flight delays or cancellations may occur due to extraordinary circumstances beyond the control of Emerald Airlines. In such situations, Emerald Airlines may be exempt from providing compensation under the EU and British air passenger rights regulations.

Some of the most common extraordinary circumstances that allow Emerald Airlines to deny your claim include:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

However, it is possible that Emerald Airlines uses extraordinary circumstances as an excuse to reject your claim. Therefore, it is advisable to check for the actual reason for your flight delay or cancellation through our Claim Calculator.

How much time do I have to claim my Emerald Airlines compensation and refund?

Since Emerald Airlines is based in Dublin, Irish laws apply and therefore give you a timeframe of up to 6 years to file a claim for your flight compensation and/or refund.

Check if you can still get compensation and a refund from Emerald Airlines with our free Claim Calculator.

How long will it take to get my Emerald Airlines compensation?

The timeframe for receiving your Emerald Airlines compensation or refund can vary depending on several factors, including the specific circumstances of your flight disruption and the response rate of Emerald Airlines. Generally, you can expect to receive your compensation/refund within a few weeks to a few months.

However, in situations where the airline is not responsive or when the case is more complicated in which it requires further legal action, the process can take up to a few months to a few years.

But don’t worry, if you claim with Flight-Delayed.co.uk, our team of legal experts will assure you receive your compensation and/or refund no matter how long it takes.

How to claim Emerald Airlines compensation?

Firstly, you can determine the eligibility of your claim by taking a few minutes with our Claim Calculator. After filling in all the necessary information, you will be notified of whether or not your claim is valid.

If you are eligible for Emerald Airlines compensation or a refund, you have the option to entrust the entire process to our team of experienced professionals. By leveraging our expertise, you can save time and effort while we work to secure the compensation you deserve. Initiating the process is simple and can be done in just a few minutes by uploading the necessary documents through our platform.

Once we receive your claim, our legal experts will take charge, thoroughly evaluating your case, preparing the required legal documentation, and engaging with Emerald Airlines on your behalf. Our goal is to reach a resolution as swiftly as possible, ensuring you receive the compensation or refund owed to you. In certain circumstances, if necessary, we are prepared to escalate your claim to court to pursue your rights.

About Emerald Airlines

Emerald Airlines is a regional airline based in Dublin, Ireland, with its headquarters located at Dublin Airport. The airline took on the role of operating the Aer Lingus Regional franchise in August 2021 and commenced operations on 26th February 2022.

As the operator of the Aer Lingus Regional brand, Emerald Airlines offers frequent flight services that connect various regions in the United Kingdom and the Channel Islands with destinations across the island of Ireland.

As of March 2023, Emerald Airlines operates 21 destinations including Birmingham, Bristol, Manchester, Edinburgh, and Glasgow.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation