I wrote to Monarch a number of times concerning my delayed flight. Only to be ignored. I believe I would still be trying if I had not asked flight delay to represent me. This was a long process and a lot of patience is needed, but the end result is I am £££ richer
only suggestion I can give, is more updates.
After a failed first attempt you persisted and finally prevailed resulting in us getting compensation - nice, albeit unexpected Christmas present!!! Thank you very much. Thomas J Curl
From the moment the claim was filed the service was without any doubt perfect with good communication along the way. No hassle after providing very minimal documentation. Wish there were more companies like this providing excellent customer service.