Customer reviews

4.75 out of 5 stars

2082 Rating

Positive
You guys are doing a great job, thank you!

Positive
Thank you to all involved in our claim against Thomas Cook.Excellent hassle free service and first class communication throughout .I would recommend flight delay to anyone in similar situation .They succeeded where we failed .thank you

Positive
Dealt with my claim in a very professional way with clear instructions on there Web site

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.