Customer reviews

4.75 out of 5 stars

1991 Rating

Positive
I wish more people knew about this service so the industry could be held to account for its bad practice, filled in one form after I failed to get anywhere directly myself with the airline - 5 months later, money came through. - a very satisfying outcome.

Positive
Successfully collected 3 x €600 from BA for 3 passengers for a missed connection because of late flight. Great service, highly recommended.

Positive
great customer service

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.