Customer reviews

4.75 out of 5 stars

1924 Rating

Positive
I can only say that Flight-delayed.co.uk has dealt with my case swiftly and efficiently and would like to thank you for the refund

Positive
This is a very professional company. Although the process took around 6 months, I didn't have to do anything and they kept me updated with every step. I got a compensation of around £500 from the airline in the end, which would not have been possible without their help. I highly recommend flight-delayed.co.uk.

Positive
Secured the refund
Negative
Improve the regularity of updates, specifically likely timing of next steps. Often had to chase for this.

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.