Because Xiamen Air is a non-EU airline, British and European regulations only protect your rights to flight compensation in limited circumstances.
To be eligible for Xiamen Airlines flight compensation, your delayed or cancelled flight must have departed from Amsterdam.
Unfortunately, when flying to the UK/EU on an airline headquartered outside of the UK/EU, your passengers' rights are not protected by the UK/EU legislation.
The table below contains additional information.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
You may be eligible for flight compensation if your Xiamen Airlines flight departing from Amsterdam was delayed for more than 3 hours. However, compensation is only available if the airline is at fault for the delay. See "Extraordinary Circumstances” for more information.
To check if you are eligible for Xiamen Airlines compensation, use our no-obligation Claim Calculator. If you qualify, our team will handle the entire claim process on your behalf. We will even go to court to defend your rights and get you your money. We have over 10 years of experience and a legal success rate of 95%! No win, no fee.
Depending on the circumstances of your Xiamen Airlines flight's cancellation, you may be entitled to compensation, a refund, or both!
You can claim compensation for a Xiamen Air flight if it was cancelled less than 14 days before the original departure date*, according to British and European flight compensation regulations.
Xiamen Airlines must be responsible for the cancellation; for more information on when the airline can refuse compensation, see the "Extraordinary Circumstances" section below.
*The right to compensation for Xiamen Airlines flights applies only to flights departing from Amsterdam.
If your Xiamen Airlines flight was cancelled, you may be eligible for a refund if the following conditions are met (see the table below for more information):
The airline did not provide you with an alternative flight.
You were offered an alternative flight but decided not to take it.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The amount of flight compensation is calculated according to the distance of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Even if your flight was delayed by 3+ hours or cancelled at the last minute, Xiamen Airlines reserves the right to deny compensation if the disruption was caused by a third party or force majeure. Such situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines can sometimes claim that an extraordinary circumstance occurred, even when this was not the case! They do this in order to avoid having to pay compensation.
=> Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator!
Since Xiamen Air only departs from Amsterdam in Europe, you will only be able to submit your claim under Dutch law, which states that you have 2 years to claim flight compensation.
However, note that for other flights with other airlines, passengers can choose which legislation is in their best interest when it comes down to the time limit to claim flight compensation. Different time limits can apply to one flight:
The law of the country of origin
The law of the destination country
The law of the country in which the airline is based
Flight-Delayed.co.uk customers usually receive their money back within a few weeks or months.
If you submit your claim with Flight-Delayed.co.uk, our expert team will keep you informed of important developments and will be available to answer any questions you may have.
How do I claim a Xiamen Airlines refund or compensation?
Uploading all required documents to our platform will only take a few minutes. Our legal team will then investigate and analyse your claim, draft legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf. No win, no fee.
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
Xiamen Airlines, is a Chinese airline based in Xiamen and founded in 1984. Xiamen Airlines operates mostly in the Asia-Pacific area but also flies from and to Amsterdam, Vancouver and Los Angeles.
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