Vueling flight delayed, cancelled or overbooked? Claim compensation
Vueling is an airline that flies to almost 100 destinations, meaning flight disruptions are bound to happen. If you ever encounter a flight delay or cancellation when booked on a Vueling flight, your passenger rights are protected and you could be entitled to compensation. Even if you travel and miss your connecting flight, your rights are covered and you may have up to €600 more in your pockets.
Your passenger rights when flying with Vueling
Vueling is a largely connected and world-renown airline. However, not all passengers are aware of the fact that if your Vueling flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004 if your flight departed from an airport inside the European Union. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation in the United Kingdom and Ireland, up to 6 years after the date of the flight.
Claiming compensation from an airline can be a bit of a hassle, so here are our recommendations to make it easier. If you want to learn more about the regulation, which conditions apply and when, please visit our dedicated pages for flight cancellations and flight delays.
Under what circumstances can I claim compensation for my flight with Vueling?
You are eligible for claiming compensation if your flight has been delayed, cancelled or if you were denied boarding and these conditions are met:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline or if the flight takes off from an EU airport. Therefore, Vueling flights departing from Europe are covered
- Circumstances: The regulations also state that in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The time constraint varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I get in compensation for my delayed, cancelled or overbooked Vueling flight?
According to EC 261/2004, the total amount you may receive in compensation for your disrupted flight depends on the flight schedule and the distance between the airport of departure and the airport of arrival. If you want to claim compensation for a missed connecting flight, these will also be taken into account as your entire booking will be assessed. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220 (€250)
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350 (€400)
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530 (€600)
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in Euros and they are €250, €400 and €600.
You are entitled to care and assistance in case of a flight disruption when flying with Vueling
In case of a delay, cancellation or overbooking you may be entitled to more than just compensation. You also have the right to receive:
- Meals and refreshments
- Two different means of communication (calls, emails, texts etc.)
- Hotel accommodation should you require this
- Transport between airport and hotel
Note: Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
Tips for claiming your compensation from Vueling effortlessly
If you enter your details in the claim calculator and receive the great news that you may be entitled to compensation, then make sure you keep these things in mind when proceeding to claim it.
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Vueling flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask Vueling staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
Enter the date and flight number of your Vueling flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount in compensation you may be entitled to.
When is one not entitled to compensation for a flight delay or cancellation?
You’ll be entitled to compensation if the airline is unable to prove that your flight’s disruption has been caused by an extraordinary circumstance. In other words, if the incident that affected your flight falls under the operational responsibility of the airline. Unfortunately, if that is not the case and your flight disruption was caused by an extraordinary circumstance then you are not entitled to compensation. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
Let Flight-Delayed claim your compensation from Vueling
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Vueling flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
Claim already rejected by Vueling? Here’s what you can do
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Vueling, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Vueling: Network and punctuality
The Spanish airline Vueling was established in 2004 and is therefore still a very young airline. The airline is part of the International Airlines Group (IAG) and has its main hub at Barcelona El Prat airport. The fleet consists of 124 aircraft of which are all Airbus type aircraft, that serve destinations 100 destinations in Africa, Asia, Europe as well as the Middle East. The airline has an on-time performance of 66.8% (September 2019) and a cancellation rate of 2.7% amongst all other global airlines.
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