TUI accepts complaints about:
- delayed or cancelled flights – you can receive flight compensation of up to £520 per passenger
- Your airport experience (for example, baggage lost, delayed, or damaged)
- Concerns about a purchase you made on the plane
- Onboarding experience or staffing issues
- Payment issue
- Any other concerns you encountered during your TUI flight
If your flight is delayed by at least 3 hours, each passenger is entitled to compensation of up to £520. To be eligible for compensation, the delay must have been caused by the airline's own carelessness (such as a staff strike or a malfunctioning aircraft).
If your flight is cancelled at the last minute (less than 14 days before the scheduled departure), you may be entitled to compensation of up to £520 per passenger. Compensation for cancelled flights is only possible if the airline was at fault (e.g., staff strike, faulty aircraft).
If you were offered a replacement flight but declined it because it did not satisfy your needs, you can register a TUI complaint for a refund of your ticket.
You couldn't board your aircraft because the airline overbooked? This is known as denied boarding.
You may be entitled to pay if the airline fails to rebook you on another flight or if the flight they eventually give you arrives more than 3 hours later than scheduled.
Passengers may find the procedure of making a complaint over a delayed, cancelled, or overbooked aircraft to be lengthy, frustrating, and upsetting. Airlines frequently come up with reasons for declining to provide compensation. Furthermore, they employ strategies such as offering travel vouchers for less than the actual compensation owed to passengers.
This is why we recommend that you begin your TUI complaint for your flight interruption with Flight-Delayed.co.uk – our professionals will handle everything on your behalf until you receive your compensation in your bank account. We've been assisting air passengers like you for approximately 15 years and have already recovered compensation for over a million travellers!
The compensation amount depends on the distance of your flight.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won