Problems with your flight?

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation of up to £ 434 per person.

Delayed flight Thomas Cook TCX 3549 30/08/12

Flight information

From: Dalaman Airport, Dalaman
To: Gatwick Airport, London
Distance: 1734 miles

Scheduled departure: 02:40 PM
Actual departure: 00:50 AM
Delay: More than ten hours

Circumstances

Upon checking in at Dalaman Airport Turkey, the lady on the check-in desk told us there was a delay on our flight but she said she didnt know anymore details.After waiting for a few hours we realised our take-off time was approaching but there was no sight of our plane. Other people waiting for the flight were also getting concerned so someone went to find a Thomas Cook representative to try & give us some information. Eventually three reps came to the departure gate to inform us there was a problem with the airplane that was coming from Glasgow. They told us we couldnt wait around the airport (Dalaman Turkey)& so they were transferring us to a nearby hotel & on arrival they would give us a bottle of water & if still delayed after a couple of hours a meal & a cold drink would be provided (which it was). At around 8.30pm (Turkey time) we were informed that there was an aircraft making its way to Turkey & we would be taken back to the airport at around 10.45pm.At that approx time coaches turned up to take everyone back to the airport.We finally took off from Dalaman at 00.50am (Turkish time) with arrival at London Gatwick at 03.05am(GMT)

Amount of claimable compensation

€ 400 per passenger

Was your flight delayed? Check to see if you are entitled to a flight delay compensation from Thomas Cook.

Our service

  954 Rating
  • Check your flight free of charge now
  • Get assistance by tomorrow
  • 98% of court cases won
  • High rating: 4.8 out of 5 stars
  • No administrative fees
  • You only pay if we succeed
  • Online support

Submit claim

Flight-Delayed.co.uk in the press


Thisismoney.co.uk
MailOnline (DailyMail)
The Guardian
Reuters
Herald Scotland
This is Money
Huffington Post UK
Daily Mail
Telegraph.co.uk
TravelMole
This is Money
Daily Mail
The Economist
Financial Times
TravelMole
The Guardian
Reuters
The Sun

Customer reviews

Read all customer reviews

Just received over £300 thanks to flight-delayed from American Airlines compensation for their appalling Edinburgh to New York service. Thank you.

Just like to say I have been very impressed with the way my claim has been handled by the company, it was very well explained and apart from sending the odd bit of information, everything was done for me and was kept informed all the way through the process. And the great news is a sum of money was transferred into my bank account today, very happy.

Hi My story was different with Alitalia. I booked return ticket to cairo but the return date was wrong , It supose to be 4th of Jan.2016 but they put it 4th of Feb. when i called them to correct it they askewd me for £4OO to change it!!!!!!!!!!!!!!!!! I asked for the manager to sort out this problem , he told me the same and when I asked him for advice he adviced me to use the ticket one way and buy another ticket for return will be the solution !!!!!!!!!!!!!!!!!!!!! Mrs. Nageiba El-Defrawy 07730264335

Just been paid out by Monarch after refusal after refusal ? Thank you flight delayed for your persistence in pursuing my claim. Would highly recommend this service.

It worked. Filed the claim beginning of September and got the money transferred this week. Thanks

Back in July 2013 we suffered,along with many others,a twenty eight and a half hours delay on a Monarch flight out of Skiathos. Finally this week Monarch have agreed to pay compensation for the delay after finally admitting that a "Technical Fault" was no excuse. My thanks to Flight Delayed for their tenacity in seeing this through to legal action. Result !! £ 560 to me minus £120 to Flight Delayed Would recommend that others use this service

Just had a successful payout ... Thank you Flight Delayed

Originally I wasn't able to claim for my delayed flight. When a court decision changed this I went straight to Flight-Delayed. I have had this company on my travel show twice in the past and I finally has the opportunity to use them. I wasn't disappointed. It took a while as the airline kept stalling, but we finally got there. All I had to do was fill in a few details. If I'd done the claim on my own I probably would have given up.

I won't lie i was sceptical at how far i would get with this due to the red tape but I didn't have to do anything apart from give my flight details,they did all the rest a fast and reliable company that get you results. Very helpful and great at explaining all details especially as I was out my depth at what my rights we're as a passenger. Would highly recommend . Thank you again

Hi guys, I tried everything to get Emirates to pay compensation for a flight to New Zealand delayed by 25 hours, but because it was booked with Qantas, both airlines said they were not responsible. I turned to you for help, it's been a long haul but finally compensation has been paid out. Thank-you for your excellent service and tenacity, I would be happy to recommend you to anyone in the same position as I was .... Tim.

Great service from Flight-Delayed, successful claim which can pay for this years flight. Great service

Still waiting for my money? Got a email in July say it would be 21 working days till I got something. Got a mail on the 19/10/15 asking for bank details and not heard a thing since!!!

Finally got compensation for a delayed Monarch flight (in 2013) thanks to Flight Delayed. Thank you!!!!

Very efficient, painless service and compensation recovered speedily

Delayed for 9 hours on way to New York in June this year. Applied to Flight-Delayed roundabout 16th July, airline requires 6 weeks time to respond. Received my compensation today and would definitely recommend - very quick to reply & keep you updated.

I tried used the service with modest confidence. Worked out. Recommended.

3 of us still waiting very patiently to get some compo. For a journey delayed some 28+hours, almost three years ago, wow, it is taking a very long time for the airline to make up its mind. All in the hands of Flight-delayed though.

Great site with a user friendly platform to allow you to claim compensation from airlines that you're entitled too by EU law!

Flight-Delayed had to enter the legal stage with AirBerlin in order to receive my compensation. AirBerlin was constantly ignoring me and obviously I couldn't help myself. After more than half a year I finally received at least a part of the original compensation. I definitely can recommend you Flight-Delayed.

Good efficient service. Got my compensation with minimum hassle. Would recommend to others.


Top-shelf service

Claim your compensation now: quick, easy and custom-made


Get assistance now

About Flight-Delayed.co.uk

327,735 USERS PRECEDED YOU
327,735 USERS PRECEDED YOU
AVAILABLE IN 6 LANGUAGES
AVAILABLE IN 6 LANGUAGES
AVERAGE COMPENSATION AMOUNT €943
AVERAGE COMPENSATION AMOUNT €943
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €14,600
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €14,600
CLAIMS WITH OVER 100 AIRLINES
CLAIMS WITH OVER 100 AIRLINES
TOP SERVICE: 4.8 OUT OF 5 STARS
TOP SERVICE: 4.8 OUT OF 5 STARS

Flight-Delayed.co.uk's service


Expert legal team

Legal process fully included

No win, no fee

More than one passenger

Support when you need it

Accurate flight data

Assessment of weather data

Composing of letters

Assessment of legal validity

Claim the compensation you're entitled to now!


Check your compensation here