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Delayed flight Thomas Cook TCX 3549 30/08/12

Flight information

From: Dalaman Airport, Dalaman
To: Gatwick Airport, London
Distance: 1734 miles

Scheduled departure: 02:40 PM
Actual departure: 00:50 AM
Delay: More than ten hours

Circumstances

Upon checking in at Dalaman Airport Turkey, the lady on the check-in desk told us there was a delay on our flight but she said she didnt know anymore details.After waiting for a few hours we realised our take-off time was approaching but there was no sight of our plane. Other people waiting for the flight were also getting concerned so someone went to find a Thomas Cook representative to try & give us some information. Eventually three reps came to the departure gate to inform us there was a problem with the airplane that was coming from Glasgow. They told us we couldnt wait around the airport (Dalaman Turkey)& so they were transferring us to a nearby hotel & on arrival they would give us a bottle of water & if still delayed after a couple of hours a meal & a cold drink would be provided (which it was). At around 8.30pm (Turkey time) we were informed that there was an aircraft making its way to Turkey & we would be taken back to the airport at around 10.45pm.At that approx time coaches turned up to take everyone back to the airport.We finally took off from Dalaman at 00.50am (Turkish time) with arrival at London Gatwick at 03.05am(GMT)

Amount of claimable compensation

€ 400 per passenger

Was your Thomas Cook flight delayed? Check to see if you are entitled to flight delay compensation.

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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

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I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Don't touch this company with a bardge pole they never got back to me and are now sending me debt letters for €150 no win no fee my Arse !

No compassion whatsoever ever - due to health issues we decided to stop our claim and informed company as we feel we have enough to deal with without the stress of compensation - we have now been informed that we still need to pay 25% of what they say we will get which equates to £237 - my husband does not work due to ill health and not sure how we will be able to pay - if they asked for £100 that would be acceptable as they only got to step one but NO they want 25% - completely heartless

This company is claiming this: Important: We will only send the letter if you agree with its contents. Please go to your to check the letter, which you can find on your Timeline (under 'My Claim'). If you agree with the contents of the letter, please click on ‘Details Correct’. We will then proceed to send the letter for you. And this is what happened: To ensure the continuation of the process of your claim we have approved the first letter and have sent it out to the airline. Without having trying to contact me before... So what trust can you have with their statement? I don't want them to represent me anymore.

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

After being delayed for 24 hours and loosing a day of our holiday, there was a little bit of bad feeling towards Malaysian airlines,although they did treat us well with enough vouchers for food to keep us going for a couple of days. We tried to claim compensation ourselves but had no response from the airline so contacted flight-delayed. A couple of emails and a warning it may take a little time and we have just been awarded £914.94. Even after their commision has been deducted, we will receive a very reasonable amount of money. Left up to us we would have got nothing. Very pleased with the efficient, effective service we received. Thank you.

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

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Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

It was my first time ever of claiming compensation for a delayed flight. I did a search of the internet and found a couple of companies. I filled in the required info assuming as it said on the front screen NO COMMITMENT to see what would be said. I went with another company but then got demands for payment from Flight-delayed. I explained I didn't think I had committed to any contract but they still insisted on payment otherwise They would start proceedings to get the debt I allegedly owed quoting a cost that increased the money they were chasing by more than 100 o/o.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed


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