Problems with your flight?

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation of up to £ 434 per person.

Delayed flight Thomas Cook TCX 3549 30/08/12

Flight information

From: Dalaman Airport, Dalaman
To: Gatwick Airport, London
Distance: 1734 miles

Scheduled departure: 02:40 PM
Actual departure: 00:50 AM
Delay: More than ten hours

Circumstances

Upon checking in at Dalaman Airport Turkey, the lady on the check-in desk told us there was a delay on our flight but she said she didnt know anymore details.After waiting for a few hours we realised our take-off time was approaching but there was no sight of our plane. Other people waiting for the flight were also getting concerned so someone went to find a Thomas Cook representative to try & give us some information. Eventually three reps came to the departure gate to inform us there was a problem with the airplane that was coming from Glasgow. They told us we couldnt wait around the airport (Dalaman Turkey)& so they were transferring us to a nearby hotel & on arrival they would give us a bottle of water & if still delayed after a couple of hours a meal & a cold drink would be provided (which it was). At around 8.30pm (Turkey time) we were informed that there was an aircraft making its way to Turkey & we would be taken back to the airport at around 10.45pm.At that approx time coaches turned up to take everyone back to the airport.We finally took off from Dalaman at 00.50am (Turkish time) with arrival at London Gatwick at 03.05am(GMT)

Amount of claimable compensation

€ 400 per passenger

Was your flight delayed? Check to see if you are entitled to a flight delay compensation from Thomas Cook.

Our service

  348 Rating
  • Check your flight free of charge now
  • Get assistance by tomorrow
  • 98% of court cases won
  • High rating: 4.8 out of 5 stars
  • No administrative fees
  • You only pay if we succeed
  • Online support

Claim indienen

Flight-Delayed.co.uk in the press


Herald Scotland
This is Money
Huffington Post UK
Daily Mail
Telegraph.co.uk
TravelMole
This is Money
Daily Mail
The Economist
Financial Times
TravelMole
The Guardian
Reuters
The Sun

Customer reviews

Read all customer reviews

Great site with a user friendly platform to allow you to claim compensation from airlines that you're entitled too by EU law!

Flight-Delayed had to enter the legal stage with AirBerlin in order to receive my compensation. AirBerlin was constantly ignoring me and obviously I couldn't help myself. After more than half a year I finally received at least a part of the original compensation. I definitely can recommend you Flight-Delayed.

Good efficient service. Got my compensation with minimum hassle. Would recommend to others.

Great Service! Thank you for all your assistance and successful claim. I will recommend you to all my friends.

Would recommend - got over £1k refund for 3 of us spending over 7 hours delayed in Iceland.

Grandi!!!! ottenuto il risarcimento da volo cancellato che Air France non voleva riconoscere!!!!

Great service. No win no fee. Takes the hassle out of doing it all yourself.

About a year ago my connecting flight from Munich to Wroclaw got cancelled during the connection and I eventually only got rebooked on the 2nd flight on the next day. Every correspondence I had with the airline refused compensation. After I gave up and contacted flight-delayed, within a few months I received the compensation I expected from the airline. ,I will surely recommend their services to whoever has their flight delayed/postponed.

Got delayed from Salou summer of 2013 with BA for 4 hours. My wife, 2 kids and myself were delayed for 4 hours. Read that I may be due some compo and got in touch with this company. Very easy, very professional and 3 months later nearly a grand back in my hip for xmas! Top notch, I would not hesitate to recommend FD. Excellent!!

I can vouch for this company. Very efficient, resilient and determined. A case that was rejected by another company stating that the cancelation of my flight, according to them, was due to exceptional circumstance, was taken up and won by this company. Bravo. Highly recommended. Fast and efficient

Very fast recovery of funds, kept in touch right throughout the claim

Can you help with our delay

I can recommend this service as it secured compensation after it had been declined by both the airline and the CAA


Top-shelf service

Claim your compensation now: quick, easy and custom-made


Get assistance now

About Flight-Delayed.co.uk

327,735 USERS PRECEDED YOU
327,735 USERS PRECEDED YOU
AVAILABLE IN 6 LANGUAGES
AVAILABLE IN 6 LANGUAGES
AVERAGE COMPENSATION AMOUNT €943
AVERAGE COMPENSATION AMOUNT €943
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €14,600
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €14,600
CLAIMS WITH OVER 100 AIRLINES
CLAIMS WITH OVER 100 AIRLINES
TOP SERVICE: 4.8 OUT OF 5 STARS
TOP SERVICE: 4.8 OUT OF 5 STARS

Flight-Delayed.co.uk's service


Expert legal team

Legal process fully included

No win, no fee

More than one passenger

Support when you need it

Accurate flight data

Assessment of weather data

Composing of letters

Assessment of legal validity

Claim the compensation you're entitled to now!


Check your compensation