Please note that as of 23/09/2019 Thomas Cook is no longer operating flights and has gone into administration. It is still unknown how this will affect claims submitted before the declaration of bankruptcy and if it will be possible to retrieve the compensation owed to passengers.
Thomas Cook Airlines' route network, consisting of 34 airplanes, services a total of 72 different destination. While their fleet sounds quite small, they were still able to transport a whopping 6.6 million passengers in 2016. Additionally, the airlines has main bases at Manchester (MAN) and London Gatwick (LGW) airport. The company's punctuality tends to differ, with an arrival rate per hour of 71.01% in 2016.
Concerning Thomas Cook Airlines' somewhat unreliable schedule, like all airlines it does happen that a flight is delayed, cancelled or overbooked every once in a while. According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £520 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out.
Important things to consider when claiming compensation for a Thomas Cook delayed or cancelled flight
Keep your documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Record your flight data
- Flight number
- Hours of the flight (arrival & departure schedule)
- Length of the delay (final departure and arrival time)
Try to find out the reason for the delay
- Ask Thomas Cook's staff
- Check the weather
- Scan if others flights are delayed
Check your flight with our claim calculator and find out almost immediately if you can claim compensation!
As determined by Regulation EC 261/2004, the amounts are determined by the distanced covered in your booking. This is calculated based on the distance between your airports of departure and arrival (final destination):
- EUR 250 for all flights up to 1,500 kilometres.
- EUR 400 for all flights within the European Union for more than 1,500 kilometres.
- EUR 400 for all flights within and outside the European Union between 1,500 and 3,500 kilometres.
- for all other flights you are entitled to EUR 600.
Filing a claim against Thomas Cook Airlines on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and cover legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.