From the moment the claim was filed the service was without any doubt perfect with good communication along the way. No hassle after providing very minimal documentation. Wish there were more companies like this providing excellent customer service.
I was informed about this company one year after my hollidays when I faced serious delayes with the air company. I never though they could win this process for me one year later. It tooked months, but, the have never give up and I eas informed of all the steeps. Thank you very much for you good service. I stringly recomend that everyone claim for their rights as air passengers and get the support of your company.
Very happy with final result in the end.
A bit more feed back would help during the claim process.