Customer reviews

9.5 out of 10

2208 Rating

Positive
very good service, there were a few bumbs in the road but in the end it al worked out and they were very helpfull en pacient

Positive
The service has been excellent. Because of a delay caused by Lufthansa I missed a connecting flight and arrived 4,5 h later to my destination. I got refunded 250 euros in a couple of days, of which Flight Delayed kept 25%. A bargain. Everything was swift, professional and plenty of communication between me and the company.
Negative
None, awesome job

Positive
It took more than 4 months to get the reimbursement, but they actually did it. I was slowly losing hope as the airline was not responsive at all. They were persistent, activated the legal stage and the refund was finally agreed. Generally, quite satisfied with their service.
Negative
It would be great to be able to track the whole process more thoroughly. I would really like to be more involved in the communication between the company and the airline and to be able to see all the other letters exchanged and responses, besides the first initial one.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

Excellent service and communication with the team. Taken quite some time due to airline dragging their heels. Awaiting payment as case just been cleared. I am due refund of Euros minus Flight Delayed take of 25% which is very reasonable considering the lack of hassle trying to retrieve refund by myself. Many thanks to the team.