Customer reviews

9.4 out of 10

2418 Rating

Positive
Amazing company, helped me through completing all of the documents and gave me updates whenever requested, money has been paid into my account
Negative
None

Positive
This company were true to their word and I received that compensation that I was due for a cancelled flight. They communicated throughout the process and ensured I was informed every step of the way.
Negative
This took almost a year and could be speeded up.

Positive
You were very persistent and we finally got paid after a year. I would have given up long before that so thank you.
Negative
Not being very computer literate I found some of the requests beyond my knowledge but not sure if things could be simplified.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

Excellent service and communication with the team. Taken quite some time due to airline dragging their heels. Awaiting payment as case just been cleared. I am due refund of Euros minus Flight Delayed take of 25% which is very reasonable considering the lack of hassle trying to retrieve refund by myself. Many thanks to the team.