Customer reviews

9.5 out of 10

2125 Rating

Thank you to all involved in our claim against Thomas Cook.Excellent hassle free service and first class communication throughout .I would recommend flight delay to anyone in similar situation .They succeeded where we failed .thank you

Dealt with my claim in a very professional way with clear instructions on there Web site

The service was very straight forward and the online systems were easy to use and update. Responses to questions were quick, precise and detailed Advice to other users would be to respond promptly to requests as the airline was very slow to respond. The quicker you give them the information the quicker your claim will be resolve. Thanks first class service guys

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed