Customer reviews

9.4 out of 10

2418 Rating

Positive
Well done on getting our compensation from Small Planet, although it took a while you got there in the end and we very much appreciate it.

Positive
An absolutely brilliant service. Our flight( Family of 5)from Dublin to New York with American Airlines was cancelled at the last minute for technical reasons. American Airlines re booked us onto an Aer Lingus flight that did get us to New York. This flight departed seven hours later than our original flight. On our return I contacted Flight Delayed. I uploaded all the information they needed ( maybe 2 hours work) and then sat back. They contacted me to say we had a valid claim and they then proceeded to deal with American Airlines. Yesterday August 23rd 2017, Six weeks after our initial contact €2250 was lodged in our bank account. I would highly recommend this service. Thank you.

Positive
Profesional services
Negative
It takes too long...6 months

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed