Sun Express flight compensation — your passenger rights
Are you flying with Sun Express from the UK or Europe? Sun Express is not a British or EU airline — so your rights to flight compensation are not always covered by British and EU regulations.
You need to be travelling from the UK/EU to be eligible for Sun Express flight compensation.
Unfortunately, your passengers' rights are not protected under British and European flight compensation regulations when flying to the UK/EU on a non-EU airline. See the table below for more information.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Sun Express flight delayed — get compensation up to £520!
If a Sun Express flight from the UK/EU is delayed by more than 3 hours, you are entitled to flight compensation under British and EU regulations. However, the airline must be the party at fault for the delay for you to be eligible for compensation.
Use our free, no-obligation Claim Calculator to check your eligibility for Sun Express delayed flight compensation — this can be done in less than a minute! If you are eligible, we can then handle the entire claim process for you on a "no win, no fee" basis. We will even defend your rights in court, if necessary.
Sun Express flight delayed by 3+ hours?
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Sun Express flight cancelled — refund and compensation policies
Depending on the circumstances of your Sun Express cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
When to claim flight compensation for a cancelled Sun Express flight?
You must be departing from the UK/EU to be eligible for compensation for your cancelled Sun Express flight.
If this is the case, and when the cancellation of your Sun Express flight was announced less than 14 days before the scheduled departure date, you may be entitled to compensation.
To be eligible for compensation, Sun Express must be at fault for the cancellation. For more information, see the "Extraordinary Circumstances." section of this article.
When to claim a ticket refund for a cancelled Sun Express flight?
If your Sun Express flight from the UK/EU got cancelled, you can get a refund if:
The airline did not offer you an alternative flight
The airline did offer you an alternative flight, but you decided not to take it
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Claim for your Sun Express flight with the help of Flight-Delayed.co.uk.
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How much Sun Express compensation am I entitled to if my flight is delayed or cancelled?
If your flight was delayed or cancelled from the UK/EU, you may be eligible for Sun Express compensation. The amount of compensation depends on the length of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — when can Sun Express deny me compensation?
Sun Express has the right to refuse compensation if the delay or cancellation was caused by a third party or by force majeure. These are referred to as extraordinary circumstances.
The following are some of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, keep in mind that airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case. They do it to avoid paying out compensation.
How long do I have to claim my Sun Express compensation and refund?
If you flew from the UK, you have 6 years to claim flight compensation and refund. From Scotland, you have 5 years to claim.
Check if you can still get compensation and a refund from Sun Express with our free Claim Calculator.
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How long will it take to receive my Sun Express compensation/refund?
Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund often receive their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
How to get a Sun Express refund or flight compensation?
First, determine whether you are eligible for Sun Express compensation or a refund. You can do that in a few steps by using our Claim Calculator. Keep in mind that your flight must have been from the UK/EU to be eligible for flight compensation/refund.
If you are eligible, you can delegate the process to our legal team, allowing you to relax while we ensure you receive the money you deserve.
Uploading all required documents to our platform will only take a few minutes. Our legal team will then assess your claim, prepare legal documents, contact the airline's decision-makers, and, if necessary, take your claim to court.
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About Sun Express
SunExpress is a Turkish-German airline. Its headquarters are in Antalya in Turkey. SunExpress was formed as a joint venture between Turkish Airlines and Lufthansa in October 1989.
Sun Express operates in Europe, Turkey and the Middle East with destinations such as Dubai or Tel-Aviv.
Useful links
- Antalya airport compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation