If you experience flight cancellations or delays with Southwind Airlines, it's important to remember that your rights as an air passenger are safeguarded by EU regulations. Depending on specific conditions, you might be eligible for compensation from Southwind Airlines of up to £520, as well as a full refund of your ticket price in the event of a cancelled flight.
- Was your Southwind Airlines flight delayed? If you arrived at your destination more than 3 hours behind schedule, it is highly likely that you are eligible for flight compensation.
- Was your Southwind Airlines flight cancelled? If you did not accept an alternative flight offered by the airline, you are entitled to a refund. Moreover, if the flight cancellation occurred less than 14 days before departure, you may be eligible for compensation for the cancelled Southwind Airlines flight.
- Irrespective of the cause or nature of the flight disruption, airlines are obligated to provide special assistance to passengers, known as the "right to care." This includes provisions such as food and beverage vouchers, communication services, and, if necessary, accommodations and transportation. You can claim these directly at the airline's service desk at the airport. If Southwind Airlines refuses to provide vouchers, you can personally make the required purchases and later request reimbursement for reasonable expenses.
Caution: If your flight delay or cancellation was due to "extraordinary circumstances," you may not be eligible for flight compensation, as the airline must be deemed responsible for the disruption in order to provide compensation to passengers.
If your Southwind Airlines flight was delayed, you may be entitled to Southwind Airlines flight delayed compensation of up to £520 per passenger under the EU air passenger rights Regulation EC 261/2004, known as EU261 or EC261. To qualify for Southwind Airlines flight delay compensation, your flight must meet both of the following criteria:
- Your arrival at the final destination was delayed by at least 3 hours, AND,
- The delay is attributed to the fault of the airline.
If the delay was not the fault of the airline, but due to “extraordinary circumstances” beyond the airline’s control, you may not be entitled to compensation.
To assess your eligibility for Southwind Airlines delayed compensation, you can make use of our free Claim Calculator. In just a few minutes, you will receive an evaluation of your eligibility for compensation. If you are determined to be eligible, we can handle the entire claims process on your behalf, following a "no win, no fee" policy. Additionally, if necessary, we are prepared to advocate for your rights in a court of law.
If your Southwind Airlines flight was cancelled, you may be eligible for compensation of up to £520 per passenger and/or a full ticket refund. Here's what you need to know about claiming compensation and a refund for your cancelled Southwind Airlines flight.
You can claim compensation for your cancelled Southwind Airlines flight if it meets certain criteria. Specifically, you may be entitled to compensation if:
The cancellation occurred less than 14 days before the scheduled departure date, AND,
The cancellation was within the control of the airline.
If the cancellation was outside of the airline’s control (occurred due to “Extraordinary Circumstances”), you may not be entitled to Southwind Airlines flight compensation.
In addition to compensation, you may also be eligible for a refund for your cancelled Southwind Airlines flight. You can claim a refund if Southwind Airlines did not provide you with an alternative flight OR if you chose not to take the alternative flight offered by the airline.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
If you choose to cancel your Southwind Airlines flight, it's important to note that you may not be eligible for flight compensation according to the EU regulations. According to Southwind Airlines policies, cancelling your own flight will cost a cancellation fee based on the date the cancellation was made. These may not apply if you have travel insurance that covers flight cancellations. For detailed information regarding refund and compensation policies, we recommend referring to the Southwind Airlines website.
According to EU regulations, if both flights, including the connecting flight, were booked under the same reservation AND the delay or cancellation meets the criteria mentioned earlier, you may be eligible for compensation and/or a ticket refund.
To stay updated on the status of your Southwind Airlines flight, you can easily check it by visiting the airline's official website or the airport's website. By entering your flight details, you will receive real-time updates regarding any changes, delays, or cancellations. Checking your flight status ensures that you stay well-informed about your travel plans.
The amount of compensation you can receive for a delayed or cancelled Southwind Airlines flight depends on the distance of your flight. Below are the amount of compensation you can receive (per passenger):
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
In certain cases, flight delays or cancellations may occur due to extraordinary circumstances that are beyond the control of Southwind Airlines. In such situations, the airline may be exempt from providing compensation as per the relevant air passenger rights regulations.Some of the most common extraordinary circumstances that allow Southwind Airlines to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
It's important to note that Southwind Airlines cannot deny you compensation without proper justification based on the specific circumstances of your flight disruption. If you believe that the airline is wrongfully denying your claim, you may seek assistance from legal professionals specialising in air passenger rights at Flight-Delayed.co.uk
Since Southwind Airlines is a Turkish airline, the EU regulations apply depending on the country your flight departed from. It's essential to be aware of these time limits to ensure you submit your claim within the specified period. Here are some examples of time limits in certain countries:
- Germany: 3 years
- Italy: 2 years
- Switzerland: 2 years
The processing time for Southwind Airlines compensation and refunds can vary depending on various factors, including the complexity of your case, the cooperation of the airline, and the volume of claims being handled. Generally, it takes a few weeks to a few months for you to receive your flight compensation and/or refund.
While some claims can be resolved swiftly, others may require additional time due to various factors, such as the airline's response or the need for further investigation. While the exact duration cannot be determined with certainty, Flight-Delayed.co.uk strives to resolve your claim as efficiently as possible, keeping you informed throughout the process.
Flight-Delayed.co.uk takes care of everything! You do not need to contact the airline or prepare a claim because our team of specialists handles the claim process on your behalf. This enables you to sit back and relax while we spend all of our resources to win your compensation. We won't stop up until the airline gives you the promised compensation, even if it involves going to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Southwind Airlines is a Turkish airline that was founded in April 2022. With its base in Antalya Airport, Turkey, the airline was established to address the decline in Russian tourists visiting Turkey following the Russian invasion of Ukraine. Southwind Airlines operates flights to various destinations in Russia, Germany, Greece, Italy, North Macedonia, Switzerland, Bahrain, Israel, Lebanon, and within Turkey.
Since its inception, Southwind Airlines has expanded its network rapidly. Flights to Russia commenced in August 2022, with the first commercial flight flying to Perm. In September 2022, the airline introduced charter flights to Germany. By the end of 2023, Southwind Airlines is expected to have a fleet of 14 aircraft.
Southwind Airlines operates to a range of destinations in Europe, including Berlin, Düsseldorf, Heraklion, Bergamo, Moscow, Basel, and Zürich. In addition, the airline offers flights to select destinations in Asia, such as Manama, Tel Aviv, Beirut, and Antalya.
- Air Europa flight compensation
- Plus Ultra flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation