European regulations (EU261) state that when a flight is delayed by more than 3 hours, passengers should receive flight compensation from the airline.
Flight compensation is however only possible if:
- Your flight was departing from Europe, or operated by a European airline (more information in the table below)
- The airline was responsible for the delay. In other words, the delay was not due to a third party or unforeseen event (see Extraordinary circumstances)
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your Skyscanner flight was cancelled you have several options. Either you can claim flight compensation, the full monetary refund of your ticket or both, in certain circumstances. Continue reading to know more!
According to the EU261, you can claim flight compensation for an Skyscanner flight cancelled when all of the following conditions are met:
- Your flight was departing from Europe or operated by a European airline
- The airline announced the cancellation of your flight less than 14 days in advance
- The cancellation was the airline’s fault, not a third party or unforeseen event (see extraordinary circumstances)
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
No matter the airline or your flight itinerary, you are eligible for a flight refund as soon as your flight was cancelled and:
- The airline offered you an alternative flight that you decided not to accept
- The airline did not offer you an alternative flight
We highly recommend not accepting vouchers from airlines. When you accept a voucher, it may restrict you to flying with the same airline, and it could have an expiration date. Additionally, in the unfortunate event of the airline facing financial difficulties, getting a refund may become challenging.
The compensation amount depends on the distance of your flight. You will receive it per passenger.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Regrettably, yes, they can. Even if your flight experienced a delay of over 3 hours or was canceled unexpectedly, the airline might refuse compensation, citing 'extraordinary circumstances.' These are instances where the airline is not at fault for the delay, but rather, it results from a third party or unforeseeable event.
Here are a few examples of the most common extraordinary circumstances when the airline had the right to deny your flight compensation:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The timeframe for making a claim for your delayed or cancelled flight through Skyscanner varies and depends on several factors, including the country of departure, the destination, and the airline's country of operation.
For instance, if your journey began in the UK, you typically have up to 6 years to claim compensation. In France, the window is 5 years, while in the Netherlands, it's a shorter period of 2 years.
Generally, passengers who file flight compensation claims with Flight-Delayed.co.uk can expect to receive their compensation or refund within a few weeks to a few months. Occasionally, if airlines are uncooperative, the processing time for claims may be prolonged by a few weeks or months.
Regardless of the duration of your claim, rest assured that we are committed to keeping you updated at every step of the process.
Facing a Skyscanner flight delay or cancellation, you have a choice between reaching out to the airline or to Skyscanner directly for assistance. However, our recommendation is to consider having a strong legal partner by your side when pursuing flight compensation.
This approach can provide you with the expertise and support needed to navigate the complexities of compensation claims effectively, ensuring your rights as a passenger are protected throughout the process.
Stop hesitating and choose Flight-Delayed.co.uk, the simplest and fastest path to obtain your flight compensation or refund from the airline!
When you provide all the essential flight details on our website, our experts will take charge to ensure your claim is managed efficiently. At Flight-Delayed.co.uk, we meticulously assess your claim, prepare all the necessary documents, engage with the airline, and, when required, we're prepared to pursue legal action to secure your flight compensation. And remember, we operate on a “no win, no fee” basis.
Why claim with Flight-Delayed.co.uk?
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