Assessment of legal validity
Was your flight delayed, cancelled or overbooked? You may be entitled to compensation of up to £526.00 per person.
European airlines have been accused of obstructing passengers who seek compensation for delays and cancelled flights.
A website that offers assistance to travellers with claims has come up against airlines that refuse to share information and others that reject all complaints out of hand, forcing passengers to endure a lengthy and often off-putting procedure.
“Passengers are often not aware of their rights,” said Raymond Veldkamp from Flight-Delayed.co.uk, which has represented fliers in seven European countries, including 800 from Britain. “They will usually be fobbed off with vouchers for a future flight, when they are entitled to proper compensation.”
Mr Veldkamp said that carriers reject claims “95 per cent of the time” and deliberately fill their letters to claimants with legal jargon, which often puts passengers off.
He urged airlines to be more open with information about delays, and singled out Ryanair as one of the most difficult companies to deal with. The no-frills carrier responded in typically dismissive style, describing the claims as “ambulance-chasing rubbish”.
Mr Veldkamp’s comments followed a ruling this week at the European Court of Justice confirming that passengers are entitled to cash compensation for long delays, unless those delays are caused by “extraordinary circumstances”.
Under current regulations, passengers flying to or from an EU, Swiss, Norwegian or Icelandic airport or with an EU, Swiss, Norwegian or Icelandic airline are entitled to meals, refreshments and free telephone calls if their flight is delayed by three hours or more. Since 2009, passengers facing such delays have also been entitled to cash compensation of between €250 (£204) and €600 (£490), depending on the length of the flight. But in Britain, all such claims have been on hold since August 2010, pending the outcome of a legal challenge by airlines including BA and easyJet.
A spokesman for the Civil Aviation Authority said that the latest ruling, which also confirmed that mechanical problems do not constitute “extraordinary circumstances”, could now oblige airlines to reconsider hundreds of existing claims.
Mr Veldkamp said an estimated €90 million (£73m) in claims was outstanding, but he did not expect the ruling to make the process any easier for passengers.
“Airlines try to mark every case as an ‘extraordinary circumstance’,” he said. “Ill crew, broken cockpit doors, congested toilets… we receive odd justifications on a daily basis.”
Nick Trend, Telegraph Travel’s consumer editor, agreed that a sudden change in what passengers are able to claim for is unlikely.
“Unfortunately, the definition of ‘extraordinary’ is used to cover most delays, including those caused by bad weather, strikes and political instability,” he said.
“In practice, it is only in a relatively small proportion of cases, such as when an aircraft develops a technical problem, that the airline becomes liable. And airlines hold all the cards – it may be a hard and expensive process for a consumer to prove what caused the delay."
Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Really simple to use, and didn't take very long for my claim to be processed.
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
i have had great help with the flight delayed trip thankyou very much to u and team
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Didn't expect result But cash son it's way to.me. Thank you. Great company
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Assessment of legal validity
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