If you were a passenger on an SAS flight that was cancelled or delayed, your rights as an airline passenger are safeguarded by European and British law. If your SAS flight is cancelled, you may be eligible for up to £520 in flight compensation in addition to a full ticket refund.
Was your SAS flight delayed? You might be eligible for compensation if your flight was delayed for more than 3 hours.
Was your SAS flight cancelled? If you chose not to take the airline's alternative flight, you are eligible for a refund. Additionally, if your flight was cancelled fewer than 14 days before departure, you might be eligible for SAS flight compensation.
Airlines are required by law to offer passengers with specific assistance, or the "right to care," regardless of the reason for the flight delay. Vouchers can be used for lodging, dining, transit, and other expenses. The airline service desk at the airport is where you may pick up the vouchers. The airline is bound by law to repay your costs (as long as they are reasonable) therefore if the service desk workers won't give you the vouchers, buy what you need anyways.
You are not entitled to flight compensation if your flight was cancelled or delayed as a result of an "extraordinary circumstance." For passengers to be entitled to compensation, the airline must be the only party at fault for the flight's disruption
If your SAS flight was delayed by more than 3 hours, you are likely entitled to flight compensation under British and European flight compensation regulations. The delay must have been caused by the airline's actions for you to be eligible for compensation.
Our free and no-obligation Claim Calculator will let you know if you are eligible for compensation in less than a minute.
If you qualify, we will handle the entire claim process for you on a "no win, no fee" basis. We will even fight for your rights in court!
Depending on the circumstances surrounding your cancelled SAS flights, you may be entitled to flight compensation of up to £520, a ticket refund, or both.
To be eligible for cancelled flight compensation, your SAS flight must have been cancelled less than 14 days prior to the original departure date.
The airline may rightfully deny you compensation in some cases. See the "Extraordinary Circumstances" section of this article for more information on such situations.
If your SAS flight got cancelled, you could get a refund if:
The airline did not offer you an alternative flight.
The airline did offer you an alternative flight, but you decided not to take it.
Under British/European air passenger rights legislation, you might not be eligible for flight compensation if you opt to cancel your SAS flight. You can visit SAS's website or get in touch with them directly to find out more about their compensation and refund policies.
You can be qualified for compensation and/or a ticket refund under UK/EU air passenger rights legislation if you booked your reservations for both flights under one and the delay or cancellation meets the criteria.
Check the status of your flight before leaving for the airport to be ready for any last-minute adjustments to your schedule. Visit the airline's, the airport's, or a flight tracker website to monitor your SAS flight.
The amount of compensation depends on the distance of your flight
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
SAS can deny flight compensation if the delay or cancellation was caused by a third party or force majeure. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines can sometimes claim that an extraordinary circumstance occurred, even if this was not the case. They are hoping to avoid paying passengers flight compensation.
If you were flying from the UK, you have 6 years to claim compensation and refund. The exception is Scotland, where you have 5 years to claim.
Depending on the flight route, the delay might vary as it depends on: the law of the country of departure, the law of the country of arrival, and law of the country where the airline is headquartered.
Check if you can still get compensation and a refund from SAS with our free Claim Calculator.
Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund often receive their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
One passenger who filed a SAS claim with Flight-Delayed.co.uk left the following review. A nice early xmas present! “The case against SAS Airlines took about two years of going back and forth. I was however pleased when I received an email from Flight-Delayed.co.uk advising that the case had finally concluded and a refund (minus 25% legal fees commission) will be sent as soon as I communicate my bank details.”
Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
Why claim with Flight-Delayed.co.uk?
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Scandinavian Airlines, or SAS, is the national airline of Denmark, Norway and Sweden. It is headquartered in Stockholm and was founded in 1946. SAS is offering worldwide flight routes from and to Scandinavia and Europe but also more distant destinations such as Asia, the USA and Canada.
According to Statista, in 2021, 85.9% of SAS flights were punctual (they arrived at most 15 minutes after the scheduled arrival time).
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation