Did you arrive at your destination more than 3 hours late because of a delayed Portugália Airlines flight? Then you might be eligible for Portugália Airlines flight compensation of up to £520!
What determines the amount of flight compensation? Check it out below.
This depends on the distance travelled by the flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
If your Portugália Airlines flight was cancelled fewer than 14 days before the scheduled departure of your flight, you could claim cancelled flight compensation.
You must also consider extraordinary circumstances — situations where the flight disruption is caused by a third party or force majeure. If these extraordinary circumstances apply to your flight, you may not be eligible for compensation.
In a nutshell, you can get a ticket refund for your cancelled Portugália Airlines flight if:
1. Your flight was cancelled and you did not take an alternative flight offered by the airline, OR,
2. The airline did not offer you any alternative flight.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
We advise against accepting a travel voucher. Here is why:
Accepting a travel voucher forces you to fly with the same airline in the future. Also, the airline usually assigns a deadline to use the voucher.
If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words, your money will be lost.
Overbooking happens. Airlines frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.
Yes, you can. Portugália Airlines is an airline headquartered in Portugal and therefore in the European Union. Because of this, EU261, the law that guarantees you the right to compensation, applies to all overbooked, cancelled and delayed Portugália Airlines flights.
However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If Portugália Airlines was not responsible for the delay, cancellation or denied boarding, they can deny your claim for flight compensation. Those situations are referred to as Extraordinary Circumstances.
Here is a non-exhaustive list of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines sometimes claim that extraordinary circumstances occurred when they actually did not! They do so in hope of avoiding having to pay out flight compensation to passengers.
At Flight-Delayed.co.uk we help you get your rightfully deserved compensation! We don’t let the airline use false arguments and thanks to over a decade of experience in fighting airlines, we know all about their tricks. We help you claim flight compensation, no win, no fee.
If you were flying to or from the UK, you have 6 years to claim Portugália Airlines flight compensation / Portugália Airlines flight refund. Scotland is the exception, as there you have 5 years to claim.
If your itinerary did not include the UK, local laws will apply.
Use our free Claim Calculator to check if you can still claim Portugália Airlines compensation and refund.
Passengers who claim flight refund or compensation with Flight-Delayed.co.uk usually receive their money within a few weeks or months.
However, if the claim must be filed in court and/or if the airline is unresponsive, the wait time could be extended by several months or even years.
No matter how long your claim process takes, our legal experts will be in touch every step of the way and keep you updated on any significant changes to your claim.
You'll need only a few minutes to upload all of the necessary documents to our platform. Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Portugália Airlines offers flights from and to the UK, European countries such as France, Germany, Spain and Portugal, as well as North Africa, with 3 destinations in Morocco.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation