If your flight to or from Charles de Gaulle Airport was delayed and you meet both of the following criteria, you may be eligible for flight compensation:
Your flight was delayed for more than 3 hours, AND,
the airline was responsible for the delay — if the delay was caused by a third party or an "extraordinary circumstance," the airline is not required to provide flight compensation — see more information below.
If your flight to or from Charles de Gaulle Airport was cancelled, you may be eligible for flight compensation of up to £520, a full monetary refund, or both.
To receive flight compensation for a cancelled flight at Charles de Gaulle Airport, make sure your situation meets the following criteria:
Your flight was cancelled less than 14 days before its scheduled departure date.
The airline was responsible for the cancellation — See the section of this article titled "Extraordinary Circumstances" for more information on the scenarios in which the airline may reject your claim.
If the airline did not offer you an alternative flight, or if it did, but you decided not to go along with it, you can still request a refund for your ticket.
What if the airline offers me a travel voucher? We strongly advise against choosing a travel voucher rather than a monetary refund from the airline. Accepting a travel voucher would require you to travel with the same airline again, and should it file for bankruptcy, you would be at risk of losing your money.
How much flight compensation can I get for my Charles de Gaulle Airport delayed or cancelled flight?
The claim amount depends on the distance of your flight and is per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
It will only take a few minutes to submit a claim, after which our professionals will handle the rest of the procedure on your behalf right away.
What do our experts do to improve your chances of a successful claim? We have been working with airlines for over ten years and are familiar with all of their tricks and practices. Our team analyses your claim, prepares legal documents, contacts the airline's legal representation, and, if necessary, files a lawsuit to protect your right to compensation.
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However, an airline can rightfully refuse to compensate passengers for a delayed or cancelled flight. These "extraordinary circumstances" occur when a third party or an unforeseen event makes the delay or cancellation unavoidable, negating the airline's liability.
Here are a few examples of such situations:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
You have 5 years to make a flight compensation and/or refund claim while travelling to or from France, no matter the airline or your flight schedule. If you were to fly from France to the United Kingdom, you would then have 6 years to claim compensation and refund based on British law. The exception is Scotland, where — similarly to France — you have 5 years to claim.
On the Paris Charles de Gaulle Airport website, you can get real-time flight updates and easily get information such as which check-in counter is yours. You can also get a good idea of how your day will go at the airport, including when you are scheduled to leave based on the airport's current conditions. It is recommended to check the status of your flight before leaving for the airport so that you are prepared for any changes to your schedule.
Here is how to check the status of your flight:
When forced to stay at Charles de Gaulle Airport a little longer because of a delay or a long layover, the airport offers passengers a wide range of activities and facilities to kill time. Here is our list of what we would do!
Paris Charles de Gaulle Airport has a museum inside the airport! What’s better than to continue your dreamy Parisian trip a little bit longer by contemplating fine art while waiting for your plane?
Grab a bite to eat and something to drink! There are about 30 cafés and restaurants all across the airport where you can enjoy French patisseries as well as fast food while waiting for your flight.
Get yourself a little shopping time! French is well known for its fashion and luxury, and this is exactly, alongside more affordable brands, what you can find at Charles de Gaulle Airport. Whether you planned on buying the last Channel bag or just dream about all the wonderful jewellery, the airport shops are what you need!
Use the free WiFi at the airport, stay in touch with friends and family, update your social media profiles, or stream your last Netflix series.
Aéroport de Paris-Charles-de-Gaulle (CDG), formerly known as Roissy Aéroport, is the largest international airport in France. In terms of passenger traffic, Paris Charles de Gaulle Airport is Europe's second busiest after London Heathrow. In 2019, CDG handled more than 76 million passengers.
Charles de Gaulle Airport is divided into three terminals: Terminal 1, Terminal 2 (composed of 7 sub-terminals), and Terminal 3. A fourth terminal is currently under construction and is expected to be completed by 2024. As Charles de Gaulle Airport is really big, the airport has its own transportation means across the terminals thanks to a free shuttle, making sure passengers can travel safely and on time to their check-in counters or boarding gates.
Getting to Charles de Gaulle Airport from Paris is relatively easy and can be done by different means:
Drive to Charles de Gaulle Airport with a taxi! This should be a 35-minute ride, depending on traffic conditions. Usually, you could get a ride for more or less €50 depending on where you are coming from.
Rent your own car: Explore Paris and the Île-de-France region on your own by renting a car at Charles de Gaulle Airport Terminals.
- ASL airlines flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Air Antilles flight compensation rules
- Claim Calculator — check if you are eligible for compensation