If you experienced flight cancellations or delays with Mavi Gok Airlines, it's important to remember that depending on your flight itinerary, British regulations can protect your rights as an air passenger. In certain situations, you may be eligible for flight compensation of up to £520 per passenger and a full refund of the ticket price for your cancelled Mavi Gok Airlines flight.
Did you encounter a delay with your Mavi Gok Airlines flight? If you arrived at your final destination more than 3 hours later than the scheduled arrival time, there is a high possibility that you are eligible for flight compensation.
Did you encounter a cancellation with your Mavi Gok Airlines flight? If you did not opt for an alternative flight offered by the airline, you have the right to a refund of your ticket. Additionally, if the flight cancellation occurred less than 14 days before the departure date, you may be eligible for compensation for the cancelled Mavi Gok Airlines flight.
Regardless of the cause of the flight disruption, airlines are obligated to provide special assistance known as the "right to care." This includes provisions such as food and beverage vouchers, communication services, and if necessary, accommodations and transportation. These benefits can be claimed at the airline's service desk. If the airline refuses to provide vouchers, you have the option to purchase what is reasonably required, and they are obliged to reimburse you for those expenses later.
Important note: If your flight delay or cancellation was due to "extraordinary circumstances," you may not be eligible for flight compensation. According to British air passenger rights regulations, the airline must be responsible for the flight disruption in order to provide compensation to passengers. However, even if the “extraordinary circumstances” did occur, you are still entitled to the “right to care”.
Since Mavi Gok Airlines is a non-EU airline, your entitlement to flight compensation is subject to specific conditions under British and EU regulations. To be eligible for Mavi Gok Airlines flight compensation, your delayed or cancelled flight must have originated from a UK or EU airport.
It is important to note that when travelling to the UK or EU on an airline that is based outside of the UK or EU, the passenger rights provided by the corresponding UK/EU legislation do not apply.
For more detailed information on the applicability of air passenger rights, please refer to the table below:
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your Mavi Gok Airlines flight was delayed, you may be eligible for Mavi Gok Airlines flight delay compensation of up to £520 per passenger. You may qualify for Mavi Gok Airlines delayed compensation if you meet the following criteria:
The flight experienced a delay of at least 3 hours, AND
The flight delay was within the airline's control.
However, if the delay was caused by "extraordinary circumstances" beyond the airline's control, you may not be eligible for Mavi Gok Airlines flight delay compensation.
If your Mavi Gok Airlines flight was cancelled, you may qualify for flight compensation of up to £520 per passenger, a complete ticket refund, or even both! Read the following sections to understand the requirements for eligibility for compensation and refund.
If your cancelled Mavi Gok Airlines flight meets the following conditions, you may be eligible for flight compensation of up to £520 per passenger:
The flight cancellation occurred less than 14 days before the scheduled departure date, AND
The cancellation was caused by factors within the airline's control.
Please note that if the cancellation was due to circumstances beyond the airline's control ("extraordinary circumstances") you may not be entitled to flight compensation.
You may also be entitled to a full ticket refund if your Mavi Gok Airlines flight was cancelled under either of the following circumstances:
a) The airline did not provide you with an alternative flight, OR
b) You chose not to take the alternative flight offered by the airline.
If you decide to cancel your Mavi Gok Airlines flight, it's important to note that you may not be eligible for flight compensation according to British air passenger rights regulations. For detailed information regarding Mavi Gok Airlines' refund and compensation policies, please refer to their website or contact their customer service.
According to British air passenger rights regulations, if both flights were booked under the same reservation and the delay or cancellation meets the mentioned criteria, you may be entitled to compensation and/or a ticket refund.
It is important to check the status of your flight before arriving at the airport in order to stay up-to-date on any last minute changes. To stay updated on the status of your Mavi Gok Airlines flight, you can conveniently check it by visiting the airline's website, the airport's website, or flight tracking websites.
The compensation amount for a delayed or cancelled Mavi Gok Airlines flight is determined based on the distance of your flight. Please refer to the following list to find the specific compensation amounts per passenger.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Flight delays or cancellations may occur due to extraordinary circumstances that are beyond the control of Mavi Gok Airlines. In such cases, Mavi Gok Airlines may not be obligated to provide compensation under British air passenger rights regulations.
Some of the most common extraordinary circumstances that may exempt Mavi Gok Airlines from providing compensation include:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, it's important to note that Mavi Gok Airlines may use extraordinary circumstances as a reason to deny your claim. Therefore, we recommend using our Claim Calculator to determine the actual cause of your flight delay or cancellation.
Since Mavi Gok Airlines is based outside of the EU, the timeframe for you to file a claim is up to the countries of your itinerary. For instance, if you departed from the UK, you will have up to 6 years to claim your compensation and/or refund. However, if you’re flying from an EU country, different timeframes apply.
You can check if you are still eligible for flight compensation and/or a refund from Mavi Gok Airlines with our free Claim Calculator.
The timeframe for receiving your Mavi Gok Airlines compensation and/or refund can vary depending on several factors. After submitting your claim, the processing time may take several weeks to months. Mavi Gok Airlines will need to review your claim and determine your eligibility for compensation or refund based on the circumstances of your flight disruption. Once your claim is approved, the actual payment or refund process may take additional time, depending on the airline's procedures and payment methods.
It's important to note that each case is unique, and the exact timeline for receiving your compensation or refund cannot be guaranteed. However, you can rest assured that Flight-Delayed.co.uk, as your claim handler, will work diligently to expedite the process and keep you informed of any important updates regarding your claim.
To claim compensation or a refund from Mavi Gok Airlines, follow these steps:
Use our Claim Calculator to determine the eligibility of your claim within minutes.
If eligible, entrust the process to our experienced legal professionals by uploading the required documents through our platform.
Our legal experts will evaluate your case, prepare the necessary documentation, and engage with Mavi Gok Airlines on your behalf.
We aim for a swift resolution, but if needed, we're prepared to escalate your claim to court to protect your rights.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Mavi Gok Airlines (MGA) is a Turkish airline that was established in March 2007 and is headquartered in Antalya, Türkiye. The airline offers a diverse range of flight services, including both domestic and international destinations. With a total of 16 domestic destinations, Mavi Gok Airlines connects major cities within Türkiye such as Istanbul and Izmir. Additionally, the airline operates international flights to various regions around the world, including Europe, Africa, Asia, and the Middle East. Some of the international destinations include Amsterdam, Barcelona, London, Paris, Cairo, and Abu Dhabi.
Mavi Gok Airlines takes pride in its commitment to quality and customer satisfaction. Since its establishment, the airline has been actively involved in the aviation business and has provided line maintenance services in multiple locations worldwide. With 145 maintenance authorizations and a strong inventory in 10 different countries, Mavi Gok Airlines ensures the highest standards of safety and maintenance for its fleet.
In July 2022, Mavi Gok Airlines obtained its own Air Operator Certificate (AOC), marking an important milestone in its operations. The airline commenced its official flights with a trip to Budapest on July 19, 2022. Alongside air taxi and airline services, Mavi Gok Airlines operates a diverse fleet consisting of Boeing 737-800, Boeing 737-900ER, Boeing 777-300ER, Legacy 650, and Cessna 208B VIP aircraft.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation