If both of the following apply to your flight from Marseille Provence Airport, you can claim flight compensation:
Your flight was delayed by over 3 hours,
The airline is the party at fault for the disruption (The airline will not provide flight compensation if the delay was caused by an "extraordinary circumstance"; see more details further down the page.)
Did you experience any Marseille Airport flight cancellations? Flight compensation up to £520, a complete financial refund of your flight, or both may be available if your flight from Marseille Airport is cancelled.
If your flight was cancelled at Marseille Provence Airport, you must meet the following requirements to be eligible for flight compensation:
Your flight was cancelled fewer than 14 days before its intended departure date.
The airline was responsible for the cancellation — you can learn more about the situations in which the airline might deny your claim in the section of this page labeled "Extraordinary Circumstances."
The claim amount is determined per passenger and is based on the flight's distance.
The claim submission process only takes a bit of your time, and our experts will take care of the remainder of the process on your behalf straight away.
What steps do our experts take to increase your chances of having your claim accepted? We have more than ten years of experience working with airlines and are familiar with all of their tricks and routines. To defend your entitlement to flight compensation, our team evaluates your claim, takes care of legal paperwork, handles communication with the airline, and, if required, launches a lawsuit.
Airlines have the power to refuse passengers flight compensation even if their flight left more than three hours later. The term "extraordinary circumstances" refers to situations where a third party or unforeseeable incident renders the delay or cancellation unavoidable and automatically excludes the airline from responsibility.
The following list includes a few examples of such situations:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
No matter the airline or your flight schedule, you have 5 years to file a claim for a flight refund and/or compensation when flying to or from France.
Latest updates on Marseille Provence Airport disruptions today: check your Marseille Provence Airport flight status
We advise checking the status of your flight first before starting your route to the airport. In the event that there are any changes to your trip, such as a delay or cancellation, you can thus modify your travel plans to the best of your ability to maximize your time and experience.
You can see all of the most recent arrival and departure times, down to the precise minute, on the airport's website. You can also enter your email address to get details on your flight through email. Additionally, the website's "flash info" section offers relevant information about current changes to flights and the airport.
Marseille Provence Airport provides travellers with a variety of amenities and activities to pass the time if they are forced to stay a bit longer due to a delay or a prolonged layover. This is a list of the things that we would do!
Take advantage of the internet connection to catch up on the latest television shows and update all of your social media! At MRS, guests can connect to the Wireless Internet Orange network for free Wi-Fi with unlimited access.
Download the official Marseille Provence Airport app. It is a free app that lets users schedule parking and other services, add passes to their wallets, and keep track of the progress of their flights.
Grab a bite to eat or something to drink; there are a few à la carte eateries, bakeries, and cafes at Marseille Provence Airport that serve hot and cold food. Most of them are in Terminal 1.
Shop your heart out! There are only a few stores in the airport, but they sell everything from international newspapers and magazines to duty-free cosmetics and fragrances, wine and liqueurs, local goods, and souvenirs.
There are lounges that you can access by paying at the entrance or through a lounge membership program, regardless of the flight class you are flying. There are two lounges in Terminal 1: Cezanne Lounge and Luberon Lounge. 19 euros is the admission price per person. Keep in mind that flights within the Schengen and domestic regions are the only ones that can use the Luberon Lounge. Both lounges offer the following amenities: newspapers, magazines, food, TV, Wi-Fi, disability access, and drinks.
Marseille Provence Airport (MRS) is the primary international airport serving Marseille, France. The airport is situated in Marignane, 27 kilometers (17 miles) from Marseille's city centre.
The airport has two terminals. The main terminal, Terminal 1, is divided between Hall A for international flights and Hall B for flights inside the Schengen area. Low-cost airline flights are the only ones that use Terminal 2. Passengers can easily change terminals because of the close proximity of the terminals.
The region of Provence is ideal for a weekend getaway since it contains everything you could want: quaint villages, vineyards, lavender fields, ancient abbeys, food markets, and more. Marseille itself is a stunning seaside city with many undiscovered areas that are worth exploring. There are many transportation options from the airport to make your journey easier, including bus, taxi, train, transfer, or car rental.
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