Your rights to flight compensation are only fully guaranteed under specific conditions by British and European regulations because Malaysia Airlines is a non-EU airline.
Your delayed or cancelled flight must have had a UK or EU origin to qualify for Malaysia Airlines flight compensation.
Unfortunately, when travelling to the UK/EU on an airline with its headquarters outside of the UK/EU, your passengers' rights are not protected by applicable UK/EU law.
The following table contains more details.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
You may be eligible for flight compensation if your Malaysia Airlines flight was delayed by over 3 hours. However, compensation is only granted if the airline is to blame for the delay. See "Extraordinary Circumstances” for more information.
Our specialists will manage the whole claim process on your behalf if you are eligible. To protect your rights and obtain your money, we'll even go to court! No win, no fee.
Depending on the circumstances surrounding the cancellation of your Malaysia Airlines flight, you might be eligible for compensation, a complete refund of your ticket cost, or both!
If your Malaysia Airlines flight was cancelled less than 14 days before the scheduled departure date, you may be eligible for compensation under British and European legislation regarding flight compensation*.
Malaysia Airlines must be the party responsible for the cancellation — for more information on when the airline can legally refuse compensation, see the "Extraordinary Circumstances" section of this article.
*The right to compensation only applies to Malaysia Airlines flights departing from the UK/EU.
If the following criteria are satisfied and your Malaysia Airlines flight from the UK/EU was cancelled, you might be entitled to a refund (see the table below for additional details):
You were not given the choice of an alternative flight by the airline.
You were given the option of an alternative flight but decided not to take it.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The distance of your flight determines the amount of flight compensation, which is then awarded per passenger:
Even if your flight was suddenly cancelled or delayed by more than 3 hours, Malaysia Airlines is not always obligated to compensate you. We refer to these scenarios as "extraordinary circumstances" because they are used as a reason to deny passengers flight compensation when a third party or unanticipated event, rather than the airline, is to blame for the delay or cancellation.
Here are a few instances of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently make claims of extraordinary circumstances when they didn't happen! They take this action to avoid having to make restitution.
Three different laws each set a deadline for filing a claim:
The law of the country of origin
The law of the destination country
The law of the country in which the airline has its headquarters
You have 6 years to file a claim for a flight refund and compensation if your flight originated in the United Kingdom.
Different time limits are applicable when travelling from another country. For example, if you were on a Malaysia Airlines flight from Amsterdam to Malaysia, you would only be entitled to submit a claim under Dutch law, which gives you 2 years to file a claim for flight compensation.
Passengers who file a claim with Flight-Delayed.co.uk typically receive their compensation or refund within a few weeks or months, depending on how responsive the airline is.
The claim procedure could take an additional few months to several years owing to this legal phase if legal action were necessary (the airline was uncommunicative or refused our initial request).
No matter how long the claim takes, our claim specialists will keep you informed of any changes and be available to answer any questions you might have!
As soon as your claim is submitted to Flight-Delayed.co.uk, a claim specialist will be assigned to your case. After that, they will review your claim, prepare all required paperwork, get in touch with the airline, and, if necessary, initiate a lawsuit to protect your rights!
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If you wish to learn more about our fees, please visit our Price List page.
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Malaysia Airlines Berhad initially called Malaysian Airline System and currently operating under the Malaysia Airlines brand, is the national carrier of Malaysia and a part of the Oneworld airline alliance. Kuala Lumpur International Airport serves as the location of the company's headquarters.
Up to 40,000 passengers are transported by Malaysia Airlines every day on experiences influenced by Malaysia's rich diversity. In total, the airline flies to 20 different countries across Asia, Australia, Europe, and the Middle East and within that, 55 destinations.
- JAL flight compensation
- Qantas flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation