Luxair delayed or cancelled flight — what are my passenger rights?
When you fly with Luxair, your air passenger rights under EU Regulation (EC) No. 261/2004, also known as EU261. According to this regulation, if your flight is delayed or cancelled, you may be entitled to flight compensation.
Were you flying with Luxair from or to the United Kingdom? In that case, the 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019' will also protect your rights. It's the British equivalent of EU261, enacted following Brexit.
You can claim for flights from up to 6 years ago.
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Luxair delayed flight compensation — get up to £520
Were you more than 3 hours late because of a Luxair flight delay? Then you could be eligible for up to £520 in Luxair flight compensation.
How much compensation can I get for a delayed Luxair flight?
The amount of compensation depends on the flight distance.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Cancelled Luxair flight — refund and compensation rules
Depending on the circumstances surrounding the cancellation of your Luxair flight, you may be entitled to a ticket refund, compensation of up to £520, or both.
When can I claim compensation for a cancelled Luxair flight?
If your flight was cancelled fewer than 14 days before the scheduled departure date, you may be eligible for flight compensation.
You must also consider extraordinary circumstances, such as a natural disaster that prevents the flight from taking off — if these unusual circumstances apply to your flight, you may be ineligible for compensation.
When can I claim a refund for my cancelled Luxair flight?
If your flight was cancelled and you did not take the airline's alternative flight, you may be eligible for a Luxair ticket refund. You are also entitled to a ticket refund if you were not offered an alternative flight.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Luxair is offering me a travel voucher instead of a refund — should I accept it?
We do not advise accepting a travel voucher in lieu of a refund. This is for two main reasons:
Accepting a travel voucher binds you to fly with the same airline again. In addition, the airline usually assigns a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund — in other words, your money will be lost.
I was flying with Luxair to a non-EU country. Can I still claim compensation?
Yes!
Even though Luxair mainly offers flights within the European Union, with LuxairTours, the airline operates on a larger scale to Africa and the Middle East.
Luxair is a Luxembourg airline and therefore is headquartered in Europe. As a result, EU261 applies to all Luxair flights that are delayed or cancelled.
However, for your reference, if you were flying with a non-EU/non-UK airline, the situation might be different. Details can be found in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Luxair deny me compensation?
We call extraordinary circumstances situations in which the airline is not the party to blame for the delay or cancellation of your flight. If any of the following conditions apply to your Luxair flight delay or cancellation, you may be ineligible for flight compensation (n.b. this list is non-exhaustive):
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
You should be aware, however, that airlines sometimes claim that extraordinary circumstances occurred when they did not! They do so to avoid having to pay out flight compensation to passengers.
Claim your compensation and refund with the assistance of Flight-Delayed.co.uk today to increase your chances of receiving Luxair compensation and refund. We will thoroughly investigate your claim and hold the airline accountable. We only work on a 'no win, no fee' basis, for your convenience.
Don't let the airline trick you!
How long do I have to claim my Luxair compensation and refund?
If you were flying to or from the United Kingdom, you have 6 years to file a claim for Luxair flight compensation or a Luxair flight refund. Scotland is an exception, as you have 5 years to claim there.
Different national laws will apply if your itinerary does not include the United Kingdom.
Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.
=> Check if you can still claim Luxair compensation and refund
How long will it take to get my Luxair compensation / Luxair refund?
With us, passengers who claim flight refund and flight compensation often get their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
No matter how long your claim process takes, our legal experts will keep you updated on any significant changes to your claim.
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How to claim Luxair compensation / Luxair refund?
The easiest way to go is to claim with Flight-Delayed.co.uk!
It only takes a few minutes and our team of experts takes it from there, allowing you to relax while we do all the work!
What do our experts do and how can they maximise your chances of a successful claim? Our team assesses your claim, prepares legal documentation, contacts the airline's legal department, and, if necessary, takes your claim to court. With more than 10 years of experience dealing with more than 100 airlines, we know all their tricks and pain points!
Why claim with Flight-Delayed.com
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About Luxair
Luxair is the national carrier of Luxembourg. The airline was founded in 1961 and operates all across Europe. With its subsidiary Luxair Tours — a tour operator — the airline offers themed holidays and flights to more destinations, including Africa and the Middle East.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
We can also help you claim compensation for flight with other airlines, such as Lufthansa, Wizz Air Airlines, Portugalia Airlines, and SATA Azores Airlines.