If your flight was delayed by over 3 hours upon arrival or if the cancellation of your Lisbon flight was announced fewer than 14 days before departure, you may be eligible for compensation. The airline must also be at fault for the cancellation.
The amount of compensation you can receive is determined by the distance of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Note that the airline owes you specific assistance if your flight is delayed or cancelled. This covers vouchers for food and drinks, communication, transportation, and lodging as necessary. At the airline's service counter in the airport, you can directly redeem those vouchers. If the airline does not give you vouchers, you may purchase what you require and save the receipts; the airline will be responsible for paying you back.
If your Lisbon flight was delayed, you may be eligible for flight compensation under the EU regulations. To qualify for Lisbon delayed flight compensation, your flight must meet the following requirements:
The delay of your Lisbon flight must have been at least 3 hours long
The airline must have been the party at fault for the delay, meaning it must be due to reasons within the airline's control, such as technical issues or crew problems. If the delay is due to "extraordinary circumstances", meaning outside of the airline's control, you might not be eligible for compensation.
The compensation amount varies depending on the flight distance: the longer your flight, the higher the compensation.
If your flight to/from Lisbon was cancelled, you may be entitled to flight compensation, a full refund, or both.
To qualify for compensation, your flight must satisfy the following requirements:
The flight must have been cancelled within 14 days prior to the scheduled departure, AND,
The cancellation must have been the airline's fault. (To learn more, please refer to the "Extraordinary Circumstances" section of this article.)
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
If your flight was cancelled because of an industrial action like a strike at the airport, you won't be able to claim Lisbon flight compensation as this counts as an '"extraordinary circumstances".
When your Lisbon flight is cancelled, you are entitled to a full refund of your ticket. This is separate from compensation. Lisbon flight compensation is provided by the airline to passengers in the event of a cancelled flight when the airline is at fault for the cancellation and must compensate passengers. However, all passengers are eligible for a refund as long as they chose to not fly with the airline in the end.
In addition to your flight compensation, you may be eligible for a refund from the airline. You may qualify for a full refund if:
The airline did not offer a replacement flight, OR,
The airline offered an alternative flight, but you decided not to take it.
If your Lisbon flight was cancelled, the airline may offer you a voucher as compensation. We highly recommend that you do not accept it. Accepting a voucher often means that you are restricted to booking another flight with the same airline, and the voucher may come with an expiration date, leaving you with a limited timeframe to use it. Additionally, if the airline declares bankruptcy, there is a risk that you may not be able to recover your money. Thus, it is advisable to opt for a monetary refund instead.
The requirements to claim flight compensation or a refund for your delayed or cancelled flight to Lisbon are slightly different depending on how you travelled there.
For your delayed or cancelled flight to Lisbon, you can receive flight compensation if:
You were flying from a European country or the UK
You were flying with a European or British airline
Your flight won't be covered by European laws governing flight compensation if it was operated by a non-EU/UK airline and originated in a non-EU country. The table below provides more thorough details:
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If the cause of delay or cancellation was due to extraordinary circumstances that were beyond the airline's control, they may reject your compensation claim. Some instances of such circumstances include but are not limited to:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The time frame for claiming flight compensation for your Lisbon flight varies depending on the country of departure, arrival, or where the airline is based.
If you departed from the UK, you have up to 6 years to make a claim, with the exception of Scotland, where the limit is 5 years from the date of your disrupted flight.
The timeframe for receiving compensation or a refund will depend on the airline's responsiveness, but in general, passengers can expect to receive it within a few weeks to a few months.
However, if the airline is unresponsive or denies our initial request, it could be that we need to take legal action, which could prolong the claim process by several months to several years.
Rest assured that our experts will keep you informed of any developments and will be available to answer any questions throughout the entire process, regardless of how long it takes to resolve your claim.
If your flight to Lisbon has been cancelled or delayed, you may be entitled to compensation and/or a refund. At Flight-Delayed.co.uk, our team of experts has over 10 years of experience in handling flight compensation claims. We work on a “no win, no fee” basis. We handle all communication with the airline and pursue your claim through legal channels.
To start your claim, simply use our Claim Calculator to provide us with information about your delayed or cancelled flight and a few documents, and then we'll take care of the rest.
You are required to provide us information about your flight in order to submit a claim for flight compensation with Flight-Delayed.co.uk. Don't forget to save your passport, booking number, boarding pass, and receipts for any fees incurred due to a delay or cancellation. Our experts will be more able to assist you in obtaining Lisbon flight compensation the more details we have on your disrupted flight!"
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Lisbon is a city with a rich history and culture, known for its stunning architecture, delicious food, and vibrant nightlife. The city is served by several airports, including Lisbon Humberto Delgado Airport, which is the main international airport in Portugal. Many airlines offer flights to and from Lisbon, including the national carrier TAP Air Portugal, as well as international airlines such as British Airways, Air France, and Lufthansa. With its convenient location, Lisbon is also a popular stopover destination for travellers en route to other European or African destinations.