Kenya Airways flight delayed or cancelled? Get compensation and a refund!

Did you know that even though Kanya Airways is not a European airline, you might be, in certain circumstances, eligible for flight compensation if your flight gets delayed or cancelled? We handle the whole process for you, including taking your claim to court, if necessary — no win, no fee!

Key information

  • Kenya Airways flight delayed by at least 3 hours? You might get up to £520 in compensation!

  • Kenya Airways flight cancelled fewer than 14 days before departure? You might be entitled to both compensation AND a ticket refund!

  • You can claim compensation for your Kenya Airways flight only if your disrupted flight departed from the UK/EU.

  • Check if you are eligible using our free, no-obligation Claim Calculator.

Kenya Airways flight compensation — what are my rights?

Because Kenya Airways is a non-EU airline, your rights to flight compensation are only protected by British and European regulations in certain circumstances.

You are eligible for compensation only for disrupted flights that departed from a British or an EU airport.

Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passengers' rights are not protected by the relevant UK/EU legislation.

Learn more in the table below

compensation and refund rules for non-EU flights

Delayed Kenya Airways flight — get compensation.

Your Kenya Airways flight from the UK/EU needs to be delayed by more than 3 hours, for you to be entitled to flight compensation. As for any flight compensation, the airline needs to be the party at fault for the delay — learn more about this in the “Extraordinary Circumstances” section of this article

Kenya Airways flight delayed by 3 hours or more?

Claim compensation of up to £520!

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Cancelled Kenya Airways flight — refund and compensation rules

Depending on the circumstances of your cancelled Kenya Airways flight, you can claim compensation of up to £520, a refund, or both!

When can I claim compensation for my cancelled Kenya Airways flight?

You can claim compensation for a Kenya Airways flight if your flight was cancelled fewer than 14 days before the original departure date, according to British and European flight compensation regulations.

Kenya Airways must be at fault for the cancellation — for more information on when the airline can deny compensation, see the “Extraordinary Circumstances” section of this article.

Remember that as Kenya Airways is a non-EU airline, the right to compensation only applies to flights departing from the UK/EU.

When can I claim a refund for my cancelled Kenya Airways flight?

If your Kenya Airways flight from the UK/EU got cancelled, you can get a refund if:

  • The airline did not offer you an alternative flight, or

  • The airline did offer you an alternative flight, but you decided not to take it

cancelled flight compensation rules

Get £520 in flight compensation for your delayed or cancelled Kenya Airways flight.

With us, you can claim compensation online in just a few minutes!

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How much Kenya Airways compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight:

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

flight compensation amount

Extraordinary circumstances — can Kenya Airways deny me compensation?

Kenya Airways might deny compensation even though your flight was 3 hours delayed or cancelled at the last minute. If a third party or a force majeure caused the disruption, we are talking about extraordinary circumstances and the airline can rightfully deny your flight compensation claim.

Some of the most common extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case! They do it to avoid paying out compensation.

How long do I have to claim my Kenya Airways compensation and refund?

The delay depends on three different laws: 

  • The law of the country of departure

  • The law of the country of arrival

  • The law of the country where the airline is headquartered

In general, if your flight departed from the UK, you have 6 years to claim flight compensation and refund.

When flying from another country, different time limits may apply: let’s imagine you had a Kenya Airways flight from Amsterdam — you will only be able to claim based on Dutch law which states that you have 2 years to claim flight compensation. If you were leaving from France, the time limit is 5 years.

Maximise your chances of a successful Kenya Airways claim.

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How long will it take to get my Kenya Airways compensation / Kenya Airways refund?

When using, passengers usually receive their money within a few weeks or months.

If the airline is unresponsive and/or the claim must be taken to court, the wait time could be extended by several months to several years.

If you decide to file a claim with, our team of experts will regularly contact you to share important developments and will always be available to answer any questions you may have.

How to claim Kenya Airways compensation / Kenya Airways refund?

It will only take a few minutes to upload all required documents to our platform. Our legal team will then check and analyse your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court. Remember, no hidden costs! We work on a “no win, no fee” basis and would only charge you if your claim is a success!

Why claim with

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‘No win, no fee’ — always

Please visit our Price List page to learn more about our fees.

If you are ready to claim, start the process right away — you can do it straight from your phone or computer!

About Kenya Airways

Kenya Airways is a Kenyan national airline. Founded in 1977, it keeps developing its services and routes. At the moment, in 2022, the airline, a member of SkyTeam Alliance, is flying to 42 destinations in the world, 35 of which are in Africa.

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