European regulations (EU261) state that when a flight is delayed by more than 3 hours, passengers should receive flight compensation from the airline.
Flight compensation is however only possible if:
Your flight was departing from Europe, or operated by a European airline (more information in the table below)
The airline was responsible for the delay. In other words, the delay was not due to a third party or unforeseen event (see the “Extraordinary circumstances” section of this article)
If your Kayak flight was cancelled, you have several options. You can claim flight compensation, a full monetary refund of your ticket, or even both, in certain circumstances. We go through each case below!
According to the EU261, you can claim flight compensation for a Kayak flight cancelled when all of the following conditions are met:
Your flight was departing from Europe or operated by a European airline
The airline announced the cancellation of your flight less than 14 days in advance
The cancellation was the airline’s fault, and not cause by a third party or an unforeseen event (see the “Extraordinary circumstances” section of this article to learn more)
No matter the airline or your flight itinerary, you are eligible for a flight refund as soon as your flight was cancelled and:
The airline offered you an alternative flight that you decided not to accept
The airline did not offer you an alternative flight
Was your flight booked with Kayak cancelled?
Claim flight compensation and ask for a refund with the help of Flight-Delayed.co.uk
We strongly advise against accepting vouchers from airlines. If you accept a voucher, you will be forced to fly again with the same airline. The company might also set a deadline for redeeming the voucher. Moreover, if the airline goes bankrupt, you could have trouble retrieving your money in a monetary form.
The compensation amount depends on the distance of your flight. You will receive it per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Unfortunately, they can. Even if your flight was delayed by more than 3 hours or cancelled at the last minute, the airline can deny you compensation, calling to the extraordinary circumstances. Those are situations when the airline is not responsible for the delay but a third party or unforeseen event is.
Here are a few examples of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines can wrongly use the excuse of extraordinary circumstances!
Claim with Flight-Delayed and we will make sure you get the money you deserve!
Both are possible. However, we recommend passengers to get a strong legal partner by their side when it comes to claiming flight compensation.
Once you submit all the necessary information regarding your flight on our website, an expert will take over making sure your claim is handled properly. At Flight-Delayed.co.uk, we analyse your claim, make sure to get all of the documents ready, contact the airline and if necessary, we can take your claim to court to make sure you receive your flight compensation! All of this on ‘no win, no fee’ basis.
Why claim with Flight-Delayed.co.uk?
Helping passengers since 2010
Legal teams in 9 countries
95% of court cases won
‘No win, no fee’ — always
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
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- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation