Kayak flight delayed or cancelled? Get flight compensation of up to £520 per passenger!

Did you book your holiday through Kayak? Booking with a travel agency usually means less trouble, however, no one is safe from flight delays or last-minute cancellations that could completely ruin your plans.  Was your Kayak flight delayed or cancelled? You could claim flight compensation up to £520 per passenger!

Kayak flight delayed or cancelled — here’s what you should know

  • Was your Kayak flight delayed by more than 3 hours upon arrival? You could claim flight compensation and receive up to £520 per passenger!

  • Kayak flight cancelled fewer than 14 days before departure? Ask for a full refund of your ticket and flight compensation

  • European regulations regarding passenger rights allow you to get flight compensation for flights departing from Europe and all flights operated by European airlines.

  • In the event of a flight being delayed or cancelled, get in touch with Flight-Delayed.co.uk — we will help you get the flight compensation you are rightfully entitled to!

Kayak flight delayed — when can I claim flight compensation?

European regulations (EU261) state that when a flight is delayed by more than 3 hours, passengers should receive flight compensation from the airline. 

Flight compensation is however only possible if: 

  • Your flight was departing from Europe, or operated by a European airline (more information in the table below)


  • The airline was responsible for the delay. In other words, the delay was not due to a third party or unforeseen event (see the “Extraordinary circumstances” section of this article)

compensation and refund rules for non-EU flights

Kayak flight delayed?

Claim now and get up to £520 per passenger!

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Kayak flight cancelled — compensation and refund policies according to EU261

If your Kayak flight was cancelled, you have several options. You can claim flight compensation, a full monetary refund of your ticket, or even both, in certain circumstances. We go through each case below!

Flight compensation for my Kayak flight cancelled 

According to the EU261, you can claim flight compensation for a Kayak flight cancelled when all of the following conditions are met: 

  • Your flight was departing from Europe or operated by a European airline

  • The airline announced the cancellation of your flight less than 14 days in advance 

  • The cancellation was the airline’s fault, and not cause by a third party or an unforeseen event (see the “Extraordinary circumstances” section of this article to learn more)

cancelled flight compensation rules

Flight refund for cancelled Kayak flight 

No matter the airline or your flight itinerary, you are eligible for a flight refund as soon as your flight was cancelled and: 

  • The airline offered you an alternative flight that you decided not to accept


  • The airline did not offer you an alternative flight

Was your flight booked with Kayak cancelled? 

Claim flight compensation and ask for a refund with the help of Flight-Delayed.co.uk

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Kayak flight cancelled — voucher or refund? 

We strongly advise against accepting vouchers from airlines. If you accept a voucher, you will be forced to fly again with the same airline. The company might also set a deadline for redeeming the voucher. Moreover, if the airline goes bankrupt, you could have trouble retrieving your money in a monetary form.

Kayak flight delayed or cancelled — how much money can I get?

The compensation amount depends on the distance of your flight. You will receive it per passenger.

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

flight compensation amount

Extraordinary circumstances — can the airline deny me flight compensation? 

Unfortunately, they can. Even if your flight was delayed by more than 3 hours or cancelled at the last minute, the airline can deny you compensation, calling to the extraordinary circumstances. Those are situations when the airline is not responsible for the delay but a third party or unforeseen event is.

Here are a few examples of the most common extraordinary circumstances: 

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines can wrongly use the excuse of extraordinary circumstances!

Claim with Flight-Delayed and we will make sure you get the money you deserve!

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Kayak flight delayed or cancelled — should you reach out to the airline or your travel agency? 

Both are possible. However, we recommend passengers to get a strong legal partner by their side when it comes to claiming flight compensation.

Once you submit all the necessary information regarding your flight on our website, an expert will take over making sure your claim is handled properly. At Flight-Delayed.co.uk, we analyse your claim, make sure to get all of the documents ready, contact the airline and if necessary, we can take your claim to court to make sure you receive your flight compensation! All of this on ‘no win, no fee’ basis.

Why claim with Flight-Delayed.co.uk?

Helping passengers since 2010

Legal teams in 9 countries

95% of court cases won

‘No win, no fee’ — always

If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!

About Kayak 

Kayak is an online travel agency (OTA) offering a comparison service to travellers all over the world. With their service, travellers can compare flights, hotels, restaurants, holiday packages, car rentals and more to make sure to get the best deals when organising their trip.

Kayak is an American company based in Stamford. On top of KAYAK, the company owns 6 other international brands: SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

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