Jet2 flight delayed, cancelled or overbooked: claim compensation

Passenger rights are important! When travelling in, to and from Europe, there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. Here you can learn everything regarding your rights, the exceptions and, most importantly, how to ensure you receive the compensation you are entitled to as a passenger.

When flying with Jet2, your rights are covered by EU 261/2004

Jet2 is the third biggest airline in the UK so it is no surprise that, sometimes, their flights are delayed, cancelled or overbooked. However, not all passengers are aware of the fact that you may be entitled to compensation when this happens.

Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation EC 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation up to 6 years after the date of the flight if you’re claiming in the United Kingdom or Ireland.

Conditions that must be met to claim compensation from Jet2

These are the criteria that will be contemplated when determining if your flight disruption grants you the right to claim compensation:

• The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like Jet2) and it takes off from and/or arrives at an airport in Europe.
• Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
• The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The time frame varies depending on the European country.
• The total time of your delay: Your total delay will be calculated taking into account your scheduled arrival time, this includes missed connecting flights due to an initial delay shorter than three hours. You must have arrived at your final destination with a delay greater than three hours in order to be able to claim compensation. If your flight was cancelled, then it’s two hours.

Other criteria may apply. If you want to know more about these conditions, don’t forget to read our dedicated pages about cancellations and delays. If you want to find out if your route falls under the scope of the regulation, check your flight for free here:

Check my flight

You can then choose to submit your claim with Flight-Delayed under our no win, no fee structure and we’ll ensure that you receive what you are entitled to!

Jet2 delayed my flight, am I entitled to food and a hotel room?

The airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following and is irrespective of the compensation you may be entitled to.

• Meals and drinks
• Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
• Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel

If you do not receive the corresponding assistance and/or care and therefore you incur in extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.

How much compensation can I receive if Jet2 delayed, canceller or overbooked my flight?

Set by Regulation EC 261/2004, the total amount you may receive in compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your case. In other words, your whole booking is covered by the regulation. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
 

• For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
• For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
• For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530

Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.

What about getting a refund for my Jet2 flight?

You can ask to be refunded for your ticket if your flight has been cancelled and the airline has not offered you a replacement flight (that means you had to book a different flight on your own) or if due to the cancellation, you’ve decided not to fly with them anymore. However, this only applies if you haven’t been informed of the cancellation at least 14 days before your departure. This might be a bit more complicated, our team will always assess your case if you are unsure if you can ask for a refund after the cancellation of a flight.

How to claim compensation for a delayed or cancelled Jet2 flight

These are our most relevant recommendations and things to keep in mind when your Jet2 flight has been disrupted:

Keep a copy of your travel documents

• Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
• Receipts for additional costs (e.g. taxi, food and accommodation)

Remember and record the information of your disrupted Jet2 flight

• Flight number
• The flight schedule (arrival & departure hours)
• Length of the delay (final departure and arrival time)

Find out the reason for the flight’s delay or cancellation

• Ask Jet2 staff and crew
• Check the weather
• Check if other flights are delayed or cancelled (arriving at or departing from the same airport)

Check your flight for free with our claim calculator and find out immediately if you can claim compensation!

Enter the date and flight number of your Jet2 flight in our claim calculator to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled.

Claim your compensation from Jet2

Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.

Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!

Claim my compensation

If you want to maximise the probability of being compensated for your Jet2 flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.

When am I entitled to compensation when flying with Jet2?

Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

Has your claim previously been rejected by Jet2? We can still help you

If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Jet2, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!

Jet2.com's Network and punctuality

Jet2 route network, consisting of 100 aeroplanes, services 72 destinations around Europe and the United States and 9 bases across the UK. In 2018, Jet2 transported a total of 12.1 million passengers. The company generally tends to be rather punctual, with an on-time performance of 81.7% in September 2019.

Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!

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