ITA Airways flight delayed or cancelled? Check if you are entitled to compensation!
Was your ITA Airways flight delayed by at least 3 hours or cancelled 14 days before the departure date? Then you might be entitled to compensation and a refund!
Check your eligibility in as little as a minute with our free, no-obligation Claim Calculator.
What you should know
ITA Airways is the new Italian national airline, a successor to Alitalia. The airline flies to multiple destinations across the world, including Europe and the United States.
British and European regulations protect your rights in the event of a delayed or cancelled ITA flight.
If you had an ITA flight delayed by at least 3 hours, you are entitled to compensation.
If you had an ITA flight cancelled fewer than 14 days prior to departure, you might be entitled to both compensation and a refund.
Flight-Delayed.co.uk has been helping passengers enforce their rights since 2010. With legal teams in 9 countries and a 98% success rate in courts, we can give your claim the attention it needs to be processed efficiently.
Table of contents
Alitalia, the national Italian airline and the go-to choice of popes, ceased its operations in October 2021. After years of financial problems, the Italian government decided to shut the company down and — with an agreement from the EU — open a new, debt-free airline.
ITA (Italia Trasporto Aereo) officially commenced operations on the 15th of October 2021. The new Italian airline is significantly downsized compared to Alitalia. The airline currently operates only part of the routes previously operated by Alitalia, has 52 jets (less than half of Alitalia's fleet) and hires 2,800 employees (about a fourth of Alitalia's workforce).
However, the management of ITA Airways already has plans to expand the airline’s operations. New routes are planned for early spring 2022, including two new destinations in the United States (Los Angeles and Washington, D.C.).
Interestingly, despite the fact that ITA has purchased rights to the Alitalia brand for €90 million, the new airline will not be adopting its’ predecessors’ name. The name has most likely been purchased only to prevent competitors from acquiring it.
Delayed or cancelled ITA flight?
Check if you are entitled to compensation and refund!
European Regulation (EC) No. 261/2004 protects passengers in the event of a cancelled or significantly delayed flight.
If your ITA Airways flight is cancelled and you are not taking an alternative flight, you are entitled to a refund. Additionally, if your ITA flight was cancelled fewer than 14 days prior to departure, you might be also entitled to compensation.
If your ITA Airways flight is delayed by at least 3 hours, you are entitled to compensation of up to £520.
Although the United Kingdom is no longer a member of the European Union, the regulation has been adopted into British law after Brexit as 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’. This means British passengers retain the air passenger rights they enjoyed while being part of the EU.
ITA flight delayed by 3h+ or cancelled 14 days before departure date?
Claim your compensation in just a few minutes!
Was your ITA Airways flight delayed? If you arrived at your destination at least 3 hours later than planned, you are entitled to compensation. The exact value of this compensation depends on the distance of your flight.
For flights of fewer than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights over 3,500 km, the general compensation is £520 — however, if your flight has been delayed by fewer than 4 hours, the total amount can be reduced by 50%.
Was your ITA flight cancelled? You might be entitled to both a refund of the money you paid for the ticket and compensation for how the cancellation disrupted your travel plans.
First, let’s talk about the ITA Airways refund. You can get it in virtually every case when your flight is cancelled and you are not taking an alternative flight. Whether the airline offered you an alternative flight or not, as long as you don’t finally fly to your destination, you are entitled to a refund.
Additionally, you might be entitled to cancelled ITA flight compensation. Compensation is awarded if your ITA flight was cancelled fewer than 14 days before the departure date. However, as shown in the table below, some additional criteria also apply.
Unsure if you are entitled to ITA Airways refund and compensation?
Check it fast with our free, no-obligation Claim Calculator.
If you were flying with ITA Airways to a non-EU country, such as the United States, no need to worry — you are also protected in the event of a cancelled or delayed ITA flight.
As ITA Airways is an airline headquartered in Europe, the European regulations apply to all of its flights, including inbound and outbound flights to non-EU destinations.
However, if you are flying to a non-EU destination with a non-British/non-European airline, the European regulations cover only your flights from UK/Europe. See the table below for more info.
Unfortunately, still too often passengers are denied compensation and refunds. You should be aware, however, that there are only a few exceptional cases in which the airline can rightfully deny your claim. We call these extraordinary circumstances.
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An unruly or ill passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
If you are flying from/to the UK, you have 6 years to submit your ITA refund or compensation claim.
If you are flying between countries other than the UK, your time to submit the claim depends on local rules.
Use our free Claim Calculator to check whether you still can submit your ITA compensation or refund claim.
At Flight-Delayed.co.uk, thanks to our years of experience in assisting passengers and good relationships with many airlines, we are able to give your claim the attention it needs to be successful.
Many of the passengers we help receive their compensation and refunds even within a few weeks or months.
However, you should be aware that if the airline is unresponsive or we have to take the case to court, it might take longer to get your money. Thankfully, we work on a ‘no win, no fee’ — which means we will only take our fee after the airline actually sends your money. We will also update you on any developments in your case and fight for your rights until the very end.
Ready to claim ITA compensation or refund?
You can do it right from your phone or your computer!
First, make sure you are indeed entitled to ITA refund or compensation using our free, mobile-friendly Claim Calculator.
Afterwards, you can either submit the claim by yourself or let us handle all the paperwork for you — you just need to upload all relevant documents using our online system and we will take it from there, handling all the paperwork and legal proceedings for you!
With legal teams in 9 countries, a 98% success rate in courts, and 10+ years of experience, we believe we are the best people to handle your ITA refund or cancellation claim. For your convenience, we operate exclusively on a ‘no win, no fee’ basis.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation