Air Europa delayed or cancelled flight — what are my passenger rights?
As Air Europa is a Spanish airline, when your Air Europa flight gets cancelled or delayed, your rights are protected under EU Regulation (EC) No. 261/2004, also known as EU261. The regulation states that if your flight is delayed or cancelled, you may be entitled to flight compensation.
Were you flying with Air Europa from or to the UK? In that case, your rights are also protected by the 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019'. It's a British version of EU261, enacted after Brexit.
You can claim for Air Europa flights from up to 6 years ago.
Air Europa delayed flight compensation — get up to £520
Did you arrive more than 3 hours late because of your delayed Air Europa flight? Then you may be eligible for Air Europa flight compensation of up to £520!
How much compensation can I get for a delayed Air Europa flight?
It depends on the distance travelled by the flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Cancelled Air Europa flight — refund and compensation rules
In the event of a cancelled Air Europa flight and depending on the specifics of the cancellation, you might be entitled to a ticket refund, compensation of up to £520, or both.
When can I claim compensation for a cancelled Air Europa flight?
If your Air Europa flight was cancelled fewer than 14 days before the scheduled departure of your flight, you could claim cancelled flight compensation.
You must also consider extraordinary circumstances, such as a natural disaster preventing the flight’s takeoff — if these extraordinary circumstances apply to your flight, you may not be eligible for compensation.
When can I claim a refund for my cancelled Air Europa flight?
If your flight was cancelled and you did not take an alternative flight offered by the airline, you are eligible for a Air Europa ticket refund. If you were not offered an alternative flight, you can also benefit from a ticket refund.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Air Europa is offering me a travel voucher instead of a refund — should I accept it?
We do not advise accepting a travel voucher in lieu of a refund. Here is why:
Accepting a travel voucher forces you to fly with the same airline in the future. Also, the airline usually assigns a deadline to use the voucher.
If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words, your money will be lost.
Flying with Air Europa?
If your flight was delayed or cancelled you can claim flight compensation!
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Air Europa overbooked flight — get a refund, compensation and extra care
Overbooked flights happen more often than you could think! Airlines frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.
=> More about your rights in the event of an Air Europa overbooked flight
I was flying with Air Europa to a non-EU country. Can I still claim compensation?
Yes, you can. Air Europa is an airline headquartered in Spain and therefore in the European Union. Because of this, EU261 applies to all overbooked, cancelled and delayed Air Europa flights.
However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Air Europa deny me compensation?
If the Air Europa was not responsible for the delay, cancellation or denied boarding, they can deny your claim for flight compensation. Those situations are referred to as Extraordinary Circumstances.
Here is a non-exhaustive list of most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Claim your compensation and refund with Flight-Delayed.co.uk today to increase your chances of receiving Air Europa compensation and refund. We will thoroughly investigate your claim and hold the airline accountable. We work on a 'no win, no fee' basis for your convenience.
Are you eligible for Air Europa compensation?
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How long do I have to claim my Air Europa compensation and refund?
If you are flying to or from the UK, you have 6 years to claim Air Europa flight compensation / Air Europa flight refund. Scotland is the exception, as there you have 5 years to claim.
If your itinerary does not include the UK, local laws will apply.
Use our free Claim Calculator to check if you can still claim Air Europa compensation and refund.
=> Check if you can still claim Air Europa compensation and refund
How long will it take to get my Air Europa compensation / Air Europa refund?
Passengers who claim flight refund or compensation with Flight-Delayed.co.uk usually receive their money within a few weeks or months.
However, if the claim must be filed in court and/or if the airline is unresponsive, the wait time could be extended by several months or even years.
No matter how long your claim process takes, trust that our legal experts will be in touch every step of the way and keep you updated on any significant changes to your claim.
How to claim Air Europa compensation / Air Europa refund?
First, determine whether you are entitled to flight compensation or a refund. Using our Claim Calculator, you can do it in under a minute.
If you are entitled to flight compensation and/or a refund, you can choose to leave the rest to our team of experts, allowing you to relax while we ensure you receive the compensation you deserve.
You'll need a few more minutes to make sure you've uploaded all of the necessary documents to our platform. Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
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About Air Europa
Air Europa is the third biggest Spanish airline after Iberia and Vueling. Its headquarters are in Mallorca, Spain. Air Europa operates across the whole world, including in North and South America, Europe, Africa, the Middle East, Australia, Russia and Asia. The Spanish airline offers flights to more than 130 destinations.
Useful links
- Air Nostrum flight compensation
- Iberojet flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation