Flight delayed, cancelled or overbooked?

You may be entitled to up to £520 in compensation!

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Hop! flight delayed or cancelled? Here is what you should do


Passenger rights are important! When travelling in, to and from Europe there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. In this page, you will learn all you need to know about your rights, the exceptions and, most importantly, how to ensure that you receive the compensation you are entitled to as a passenger.


When flying with Hop!, your passenger rights are covered


The French airline mostly serves destinations within France but also some within Europe. Nevertheless, not all passengers are aware of the fact that if your Hop! flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the Civil Aviation Authority, you have up to 6 years after the date of your flight to claim your compensation in the United Kingdom and Ireland.


Conditions that must be met to claim compensation from Hop!


  • The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like Hop!) or if a flight takes off from an airport in the EU.
  • Circumstances: The guidelines also state that to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
  • The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country and is decided by the enforcement body of each country. In the UK, it’s the Civil Aviation Authority.
  • The total time of your delay: In most cases, you will be able to claim if you have arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.


Other criteria may apply. If you want to know more about these conditions, don’t forget to read our dedicated pages about cancellations and delays.


Hop! must offer passenger assistance and care in case of a long delay


Hop! should provide you with proper care in the event of a long delay or flight cancellation (2+ hours). This may include the following


  • Meals and drinks
  • Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
  • Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel


If you do not receive the corresponding assistance and/or care, and therefore you incur extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.


Hop!: how much can I receive in compensation for a flight delay, cancellation over overbooking? 


Set by Regulation EC 261/2004, the total amount you may receive in compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your case. In other words, your whole booking is covered by the regulation.


Consequently, it’s the distance between your initial airport of departure and your final destination that will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary. The sums are:


Flight status delayed cancelled compensation


  • Up to £220 for all flights covering a distance of up to 1,500 kilometres
  • Up to £350 for all flights covering a distance between 1,500 and 3,500 kilometres
  • Up to £530 for flights covering a distance greater than 3,500 kilometres


Please remember that if your flight travelled a distance greater than 3,500 kilometres and you have experienced a delay greater than 3 hours but fewer than 4, then the total amount in compensation is reduced by 50%. The regulation defines the sums in euros and they are €250, €400 and €600.


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How to proceed when seeking compensation for a delayed or cancelled Hop! flight


These are our most relevant recommendations and things to keep in mind when your Hop! flight has been disrupted:


Keep a copy of your travel documents


  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)


Remember and record the information about your disrupted Hop! flight


  • Flight number
  • The flight schedule (scheduled arrival & departure times)
  • Length of the delay (actual and final departure and arrival time)


Find out the reason for the flight’s delay or cancellation


  • Flight number
  • The flight schedule (scheduled arrival & departure times)
  • Length of the delay (actual and final departure and arrival time)


Check your flight for free with our claim calculator and find out immediately if you can claim compensation!


Enter the date and flight number of your Hop! flight in our claim calculator to see if you can claim compensation for your delay or cancellation. You will also discover the total sum you may be entitled to.


Claim your compensation from Hop!


Very often, airlines make the process of claiming as complicated as possible to simply avoid compensating their passengers. They also overuse the argument that the flight disruption was caused by an extraordinary circumstance. More often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.


Fortunately, we have the adequate tools and databases to ensure that your rights are honoured and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win fee. If you wish, we can take care of everything and help you enforce your rights!


Claim my Hop! compensation


If you want to maximise the probability of being compensated for your Hop! flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.


When is it possible to claim for a delayed flight?


If your flight was delayed, as per the above-mentioned ruling, you may claim compensation if:


  • You arrived at your final destination more than 3 hours late
  • Your departure airport was within an EU member state or if you were flying with an EU airline
  • The delay of your flight was not caused by an extraordinary circumstance


The total amount you can receive in compensation varies depending on the distance travelled by your flight and sometimes also on the total amount of time you are delayed at your final destination. If you want to know immediately if your route is covered and how much money you may be entitled to, quickly check your flight with our claim calculator.


When can you claim for a cancelled flight


If your flight was cancelled, then you have the right to claim compensation according to EC 261/2004. However, as with flight delays, certain conditions must be met to be entitled to receive compensation. In the case of cancellations, this is a little more complicated as the moment you are informed of the cancellation also comes into play. We will try to keep it simple and understandable and you can always use our claim calculator and check your flight to find out if you can claim. As far as flight cancellations are concerned, the moment you were informed of the interruption is very important:


  • If you were informed more than 14 days before your departure, you are not entitled to compensation
  • If the airline informed you of the cancellation of your flight between 7 and 14 days in advance and they have managed to book you on an alternative or replacement flight that 1. does not depart 2 hours earlier than scheduled and 2. Does not arrive later than 4 hours after your original scheduled time, then they are not obliged to compensate you. In other words, to be entitled to the compensation, you would have to arrive +4 hours later or leave 2+ hours earlier than planned.
  • If you were informed of the cancellation no earlier than 7 days before the departure date, you are entitled to compensation if you arrived at least 2 hours later than scheduled. (This is the most common case)


All of the scenarios mentioned above will only grant you the right to be compensated if your cancellation was not due to an extraordinary circumstance. We will talk more about these circumstances later, but it should be noted now that this exception also applies to flight delays.


One more thing to take into account; if your flight is cancelled, the airline has the obligation to take you, eventually, to your final destination or to refund your ticket if you do not wish to travel anymore because you haven’t been offered a suitable alternative flight.


When am I entitled to receive the refund of what I’ve paid for my Hop! flight?


If your flight is delayed for more than 5 hours and you do not wish to travel anymore, you can request the full refund of your fare. However, this will mean that you won’t receive compensation as you need to arrive at your final destination to claim.


If your flight has been cancelled and you have not been offered a suitable alternative flight, or if you’ve had to arrange an alternative flight or method of transportation yourself, you are also entitled to the refund and, in some cases, compensation. The request for a refund can be attached to your claim for compensation if you wish to submit your claim with Flight-Delayed.


When is it possible to claim for overbooking or denied boarding?


Incidents in which passengers have been denied boarding are also covered by the regulation. The text states that if you have been denied boarding without being responsible, you must be compensated under the same principles that apply to delays and cancellations.


Certain things are considered to be the passenger's responsibility, for example:


  • Checking in on time, either online or at the counter
  • Having all necessary travel documents (passport, visa, ID card, boarding pass, etc.)
  • Being present at the boarding gate at the time indicated on the boarding pass or the booking confirmation
  • Rude behaviour or being a threat to the safety of the flight, its crew, oneself or other passengers


If you've fulfilled all your responsibilities as a passenger, the airline probably only has one good reason to deny you boarding: the flight is overbooked. Selling more tickets than the number of seats available is a very common practice in the industry. Airlines do so to maximise profits and they simply count on the fact that some passengers will not show up for the flight. Nevertheless, in some cases, everyone arrives at the boarding gate and someone has to be bumped off.


If this has happened to you, be confident that you are entitled to compensation. Before accepting any travel voucher, you should know how much money you can receive in compensation since, most of the time, the airlines will offer an inferior amount than that stipulated by law. Besides, you are entitled to a cash payment. Remember that if you give up your seat voluntarily, you will waive your right to be compensated.


Reasons why Hop! refuse to pay compensation for a cancelled or delayed flight


Airlines constantly reject requests for compensation on the grounds that the delay or cancellation was caused by an extraordinary circumstance. When rejecting a claim, the obligation to prove that an extraordinary circumstance occurred falls on Hop!, so we will not accept the rejection until they have provided enough evidence for their statements. In some cases, we may have to take Hop! to court. If you already have the reason why the airline delayed or cancelled your flight, or why they stated that they do not have to pay compensation, please inform us when submitting your claim.


When is one entitled to compensation when flying with Hop!?


Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.


Claim rejected by Hop!? We can still help you


If you’re still doubting if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your case. If your claim has already been rejected by Hop!, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!


Submit and fact-check the airline


Hop!: network, history and punctuality


The French airline which was founded in 2013, currently operates under 69 smaller aircraft serving a total of 130 destinations. The air carrier’s hub is located at Lyon Airport, where it operates mostly Embraer and Bombardier aircraft models. 


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