Healthcare

Advice on unplanned treatment abroad

When travelling to another EU country, be it on holiday, for business or to study, should you fall ill or have an accident you have the same rights to healthcare as people insured in that country. In case of an emergency you can contact any of the emergency services using the free of charge European emergency number “112”, available throughout the EU.

You have the right to receive medical treatment in that country and to have your home country reimburse (part of) the costs. You also have the right to be informed about the treatment options, about how quality and safety is ensured, and whether a particular provider is legally entitled to offer services.

Prescriptions issued by a doctor in your home country are also valid in all EU countries, although medicines may be unavailable or called something else depending on the country.

The European Health Insurance Card

The freely available European Health Insurance Card (EHIC) proves you are insured in an EU country. Without a card you will not be refused treatment but may be required to pay for it up front and claim reimbursement once back in your home country.

EU citizens and non-EU citizens legally residing in the EU, Iceland, Liechtenstein, Norway or Switzerland and who are covered by a state social security scheme are eligible for a card. Each member of a family travelling should have their own card.

Applying for the European Health Insurance Card

Some countries issue the card together with a national health card. In others you need to apply for it. It should never cost you anything and it should be provided by your health insurer prior to travelling. Contact your national health insurance provider to apply or get additional information.

Some rogue websites offer the card for a fee, you should never use them and instead contact your public health care provider directly.

Restrictions on the use of the European Health Insurance Card

Non-EU nationals cannot use their European Health Insurance Card for medical treatment in Denmark
Croatian nationals cannot use their European Health Insurance Card in Switzerland.
The card will not help you with rescue and repatriation. If you require free transport back home if you fall seriously ill or suffer an incapacitating accident while visiting another EU country, you will need separate insurance cover.
The card does not cover you for private health care or health care costs for planned treatment in another EU country.
The card does not guarantee free services. Each country’s healthcare system is different and some services that cost you nothing at home might not be free in another country.

Find out more on the Your Europe website.

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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

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It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

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Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

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Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

Excellent service and communication with the team. Taken quite some time due to airline dragging their heels. Awaiting payment as case just been cleared. I am due refund of Euros minus Flight Delayed take of 25% which is very reasonable considering the lack of hassle trying to retrieve refund by myself. Many thanks to the team.

Last May we had a 5.5 hour delay at Barcelona Airport. I tried contacting the airline (TAP) with my claim but with no results. I had almost given up when I came across Flight Delayed. I sent all the info and one month later I was informed that they had my compensation (500 eur, less 25%) ready to be transferred to my account. I guess the times depend on each airline, but I was gladly surprise by their effectiveness. Everything is done by email, very easy and comfortable! I am recommending this service to all of my friends.

6 weeks start to finish for claim for a delay from Dubai £480.00 received fantastic work from these guys many thanks