European regulations (EU261) state that when a flight is delayed by more than 3 hours, passengers should receive flight compensation from the airline.
Flight compensation is however only possible if:
- Your flight was departing from Europe, or operated by a European airline (more information in the table below), AND
- The airline was responsible for the delay. In other words, the delay was not due to a third party or unforeseen event (see Extraordinary circumstances)
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your Havas Voyages flight was cancelled you have several options. Either you can claim flight compensation, the full monetary refund of your ticket or both, in certain circumstances. Continue reading to know more!
According to the EU261, you can claim flight compensation for an Havas Voyages flight cancelled when all of the following conditions are met:
- Your flight was departing from Europe or operated by a European airline
- The airline announced the cancellation of your flight less than 14 days in advance
- The cancellation was the airline’s fault, not a third party or unforeseen event (see extraordinary circumstances)
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
No matter the airline or your flight itinerary, you are eligible for a flight refund as soon as your flight was cancelled and:
The airline offered you an alternative flight that you decided not to accept
The airline did not offer you an alternative flight
We strongly advise against accepting vouchers from airlines. If you accept a voucher you will be forced to fly again with the same airline and it might also set a deadline for redeeming the voucher. Moreover, if the airline goes bankrupt, you could have trouble retrieving your money.
If you've faced denied boarding or experienced flight overbooking with Havas Voyages, you may be eligible for flight compensation. Denied boarding typically occurs when the airline sells more tickets than available seats, causing passengers to be involuntarily bumped from the flight. In such cases, compensation may be due under European regulations, such as EU Regulation 261/2004.
The compensation amount depends on the distance of your flight. You will receive it per passenger.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Unfortunately, they can. Even if your flight was delayed by more than 3 hours or cancelled at the last minute, the airline can deny you compensation, calling to the extraordinary circumstances. Those are situations when the airline is not responsible for the delay but a third party or unforeseen event is.
Here are a few examples of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
This depends on your flight itinerary. Usually if you were leaving and arriving in the UK you can claim for up to 6 years after your flight.
However, note that this time limit is different depending on the country of departure/arrival. In France for instance you can claim for 5 years after your flight and in the Netherlands only for 2 years.
Passengers claiming flight compensation with the help of Flight-Delayed.co.uk usually receive compensation within a few weeks or a few months.
However, in some cases, it is needed to bring claims to court in order to get compensation. In those cases, the wait time could be up to a few years.
No matter how long your claim process takes, our claims specialists will regularly give you updates on your case.
Havas Voyages flight delayed or cancelled — Should you reach out to the airline or your travel agency?
Both are possible. However, we recommend passengers get a strong legal partner by their side when it comes to claiming flight compensation.
Think no more and claim with Flight-Delayed.co.uk, the easiest and quickest way to get your flight compensation or refund from the airline!
Once you submit all the necessary information regarding your flight on our website, an expert will take over making sure your claim is handled properly. At Flight-Delayed.co.uk, we analyze your claim, make sure to get all of the documents ready, contact the airline and if necessary, we can take your claim to court to make sure you receive your flight compensation! All of this, no win, no fee.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Havas Voyages is a French travel agency that can help you with booking flights for different types of trips, whether you're going on a vacation or your company needs travel assistance.
If you're an individual, they can find the right flights for your trip based on your preferences and budget, whether you want affordable seats or more comfortable options like business or first class. They offer choices from different airlines and flight times, so you can plan your trip just the way you like it.
For businesses, Havas Voyages provides services to make corporate travel easier. They can manage flight bookings for your employees, organise group travel, and make sure everything runs smoothly for business meetings and events. They understand the specific needs of business travel and can save you time and money by taking care of the travel details.
- Air Europa flight compensation
- Plus Ultra flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation