If your flight was delayed at Hamburg Airport, you may be eligible for compensation under EU Regulation 261/2004. This regulation, also known as EU261, establishes guidelines for compensating passengers who experience flight delays, cancellations, or overbooking.
To be eligible for flight compensation:
Your flight must have arrived more than 3 hours late.
The airline must be the party at fault for the delay (If the delay was caused by extraordinary circumstances, such as bad weather or a strike, the airline may not be held responsible and therefore would not have to compensate passengers.)
Hamburg Airport flight cancellations? If your flight from Hamburg Airport is cancelled, you might be entitled to a complete financial refund of your flight, up to £520 in flight compensation, or both!
In terms of compensation, you may be entitled to it if the cancellation was caused by the airline and occurred less than 14 days before the scheduled departure.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
It's worth noting that if your flight was cancelled due to extraordinary circumstances, such as bad weather or a strike, the airline cannot be held liable and thus is not mandated to compensate passengers.
If your flight is cancelled at Hamburg Airport, the airline must offer you the option of re-routing or a ticket refund. If your ticket is refunded, you should receive a full monetary refund, including a refund of any additional services, such as checked baggage.
Look out: Unless you specifically request it, decline any travel vouchers that an airline may offer you. You would have to take another flight with the same unreliable airline, and should it go bankrupt, you would be out of luck financially.
The amount of flight compensation you may be entitled to for a delayed or cancelled flight at Hamburg Airport is determined by the flight's distance and the length of the delay or cancellation.
If you were flying from outside of Europe to Hamburg and your flight was delayed or cancelled, you might be entitled to flight compensation. The EU261 regulation, which establishes rules for compensating passengers in the event of flight cancellations, delays, or overbooking, applies to flights departing from any European Union airport as well as flights arriving in the EU with EU-based airlines.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
You would only need to provide us with the necessary flight information. We will then be responsible for everything, including analysing your claim, preparing all necessary documents, contacting the airline, and, if necessary, taking your claim to court to defend your right to flight compensation.
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Airlines are not required to pay compensation for flight delays or cancellations caused by "extraordinary circumstances". These are events that could not have been avoided even if all reasonable precautions were taken. Here are some examples of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The amount of time that you have to submit your flight compensation claim will depend on three governing laws. You have the option to choose the law that benefits you the most. For example, the points below give you a sense of the time limits if you were flying from London to Hamburg with Air France.
British law: 6 years
German law: 3 years
French law: 5 years
It's best to be proactive and stay informed in case of flight changes. The airline's website or mobile app, the airport’s website, and flight tracking apps are the most efficient ways to check the status of your flight before leaving for the airport.
Here are some useful links to check the status of your flight at Hamburg airport:
If you have a delayed flight or a long layover at Hamburg Airport, there are several things you can do to make the most of your time. Here are a few tips to help pass the time:
Relax at an airport lounge: If you have a long layover, consider purchasing access to an airport lounge where you can relax in comfortable seating, enjoy complimentary snachs and drinks, and get some work done if you need to.
Take a walk: Hamburg Airport has a nice area to walk around and explore, and also has a few art expositions. You can take a stroll to stretch your legs, get some fresh air and take in the sights.
Stay connected: Hamburg airport offers free Wi-Fi throughout the terminal, so you can stay connected and entertain yourself with your own devices, watching movies, checking social media, etc.
Hamburg Airport, also known as Hamburg Fuhlsbüttel Airport, is one of the busiest airports in Germany, it is the fifth busiest airport in the country, the airport handled approximately 18 million passengers in 2019. The airport is located approximately 8 miles (13 kilometers) north of Hamburg, Germany's second largest city. The airport has one main terminal building, which is divided into several sections for different airlines and destinations.
The airport offers a wide range of services and amenities to passengers, including shops, restaurants, and cafes. There are also several lounges available for passengers to relax in..
Hamburg airport has good transportation options, it offers both long-distance and local bus services, as well as taxis and rental cars. The airport also has a train station located inside the terminal, with regular service to the city centre and other destinations in Hamburg.
As a major airport, Hamburg Airport is well-connected with direct flights to many destinations in Europe, Africa, Asia and North America. It serves as a hub for several airlines, including Lufthansa, easyJet, Ryanair and Wizz Air, among others. If you are planning to visit Hamburg, Hamburg airport is a great option to consider, it offers a wide range of services and easy access to the city.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation