How much compensation can I get for a delayed or cancelled flight from Germany?
If your flight out of Germany was delayed by more than 3 hours or cancelled fewer than 14 days before departure, you might be eligible for flight compensation. The compensation is given per passenger based on the distance of the disrupted flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Delayed flight from Germany — you could be eligible for flight compensation!
If the following criteria are met for your flight, regardless of the airline, you may be eligible for up to £520 in flight compensation for a delayed flight from Germany:
Your flight from Germany was more than three hours delayed, AND,
The airline was to blame. Unfortunately, passengers are not entitled to compensation from the airline if the delay was caused by an unanticipated situation or by a third party (for more details, see the section on "extraordinary circumstances" on this page).
Was your flight from Germany cancelled or delayed?
Cancelled flight from Germany — compensation and refund policies
If your flight from Germany is cancelled, you may be entitled to up to £520 in flight compensation, a refund of the entire ticket cost, or both. Continue reading to find out when you might qualify for these benefits!
Claim flight compensation for your cancelled flight from Germany
The flight was cancelled less than 14 days before the scheduled departure date, AND,
The airline was responsible for the cancellation (for more information on when an airline has legal grounds to refuse to compensate passengers, see this page's "Extraordinary Circumstances" section).
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Ask for a ticket refund for your cancelled flight from Germany
To be considered for a full flight ticket refund, you must meet the following requirements.
The airline did not provide you with the choice of flying on an alternative flight, OR,
The airline offered you another flight alternative, but you declined.
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Were you offered a voucher for your cancelled flight from Germany? Here’s what you should know.
In general, we advise against accepting a travel voucher in place of a refund. This is relevant for the following reasons:
Accepting a travel coupon necessitates arranging a second flight with the same airline you've already experienced problems with. Furthermore, airlines usually state a deadline for redeeming a voucher.
If the airline declares bankruptcy, you likely cannot convert your voucher into cash, and then you lose your money.
Flight to Germany delayed or cancelled — am I also entitled to flight compensation?
If you were travelling to Germany, the conditions for requesting a flight refund or compensation are slightly different.
If you were flying from a European country or the United Kingdom, you might be eligible for flight compensation if your flight to Germany was delayed or cancelled.
Your eligibility also applies if you take a flight on a European airline from outside the EU.
If you flew to Germany with a non-EU/UK airline and your flight originated in a non-EU country, you will not be subject to European legislation governing flight compensation. More information is in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
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Extraordinary circumstances disrupted my Germany flight — can the airline really deny my claim?
The airline is not liable for a flight delay or cancellation caused by a third party or a force majeure scenario. Airlines are not required to pay affected passengers when certain "extraordinary circumstances" arise. If your flight from Germany is cancelled or delayed, you may not be entitled to flight compensation if any of the following characteristics apply:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long can I claim for my delayed or cancelled flight from Germany?
All flights into Germany are subject to the European Union Regulation (EU261) on Air Passenger Rights. So, 3 years after the flight, you can file a compensation claim for a flight to or from Germany.
If you are travelling to or from the United Kingdom, you have 6 years to submit a claim for flight compensation or a refund from Germany. Scotland is an exception as you have 5 years to file a claim there. If you are travelling outside of the UK or the EU, the time you have to file your claim is dictated by local law.
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How long before I receive my flight compensation for my Germany flight?
Most passengers who work with us to request flight compensation or a refund receive their money within a few weeks or months.
If the airline does not respond and/or the claim must be brought to court, the wait time could be extended.
Whatever amount of time the claim process takes, our legal professionals will keep you updated on any significant developments in your claim and will be available to answer any questions you may have.
How can I claim for a Germany flight cancelled or delayed?
Submitting a claim only requires you to upload the relevant documentation to our website. Following that, our professionals handle everything on your behalf, including reviewing your claim, preparing legal paperwork, contacting the airline's legal counsel, and, if needed, taking your claim to court.
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About Germany flights
Germany has 36 international airports, ranging from modest airfields with only a few routes and airlines to giant complexes such as Frankfurt and Munich, which altogether transport tens of millions of passengers annually. The major hub for the German airline Lufthansa is Frankfurt International Airport (FRA), which serves the fifth-largest city in Germany. Frankfurt Airport is the busiest airport in Germany regarding passenger traffic and the busiest airport in Europe for cargo traffic.
Among the many airlines operating in and out of Germany, popular choices include Eurowings for domestic flights, Condor for leisure flights, and Lufthansa, the largest airline in Germany, for international flights. Other carriers servicing the country are EasyJet, TUI, and Ryanair, which all offer low-cost routes.
Germany continues to be one of the most popular travel destinations in the world due to its fascinating and rich history told through its traditional and colourful architecture, castles, cathedrals, mountains, forests, delectable food, and beer. The country is diverse with a wealth of intriguing sites, including the sand beaches of its North Sea islands, dynamic cities like Berlin and Hamburg, charming medieval villages, the Rhine Valley with its wine and castles, and the beautiful Alps in the south.
Useful links
- Berlin airport compensation
- Dusseldorf airport compensation
- Munich airport compensation
- Flight from Austria compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation