If your flight from or to Frankfurt was delayed by more than 3 hours or cancelled less than 14 days before departure, you might be entitled to flight compensation. Flight compensation is calculated per passenger and based on the flight's distance.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
If your flight from Frankfurt was delayed, you may be eligible for flight compensation of up to £520, regardless of the airline. However, you must ensure that the following conditions are met for your flight:
Your flight to Frankfurt was over 3 hours delayed, AND,
The airline was responsible for the delay. Passengers would not be entitled to compensation from the airline if the delay was caused by an unforeseen circumstance or a third party (for more information, see this page's "Extraordinary Circumstances" section).
If your flight from Frankfurt was cancelled, you could be entitled to up to £520 in flight compensation, a full refund of your ticket price, or both. Continue reading for more information on when you may be eligible for flight compensation and a refund.
If your flight from Frankfurt was cancelled, you could receive up to £520 in travel compensation per passenger if the following conditions were met:
- Your Frankfurt flight was cancelled less than 14 days before your departure, AND,
- The airline was responsible for the cancellation of your flight (for more information on when an airline has a legal justification to refuse compensation to passengers, see the "Extraordinary Circumstances" section of this page).
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
When your Frankfurt flight is cancelled, you can also get the full refund of your ticket. This is different from the compensation. Frankfurt flight compensation in the event of a cancelled flight is offered by the airline to the passengers when they are at fault for the cancellation and that they need to compensate passengers. However, the refund is something that all passengers can get, as long as they did not fly with the airline in the end. The following conditions must be met to receive a full refund for your flight ticket:
- The airline did not offer you an alternative flight, OR,
- Despite being offered an alternative flight, you declined the new flight option.
Instead of a cash refund, the airline may offer you a travel voucher. The following are the reasons why we do not recommend accepting travel vouchers:
You will have to book another flight with the same airline. The airline will also almost certainly set a deadline for you to use the voucher.
If the airline goes bankrupt, you may have difficulty getting your money back.
Yes! Frankfurt is on German territory, so all flights from or to Frankfurt operated by a European airline are subject to the EU flight compensation regulations.
However, if you were leaving from a non-EU country and your flight was operated by a non-EU airline, you won't be subject to European regulations governing flight compensation. More thorough information is provided in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
In certain circumstances, the airline may legitimately refuse to compensate passengers even if their flight was cancelled or delayed for more than 3 hours. These situations, which we define as extraordinary circumstances, occur when a third party or unexpected incident, rather than the airline, causes a delay or cancellation.
Here are a few examples of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The time limit to claim flight compensation is determined by several factors. Passengers can select the most advantageous place of jurisdiction among the countries of departure, destination, and the airline's headquarters.
According to German law, you have 3 years following the flight to submit a compensation claim for a flight to or from Frankfurt.
According to British law, passengers flying to or from the UK or using a British airline may file claims up to 6 years after their disrupted flight.
Passengers who submit their flight compensation claim with Flight-Delayed.co.uk typically receive their compensation or refund within a few weeks or months, depending on how responsive the airline is.
If the airline does not respond or rejects our initial request, we will have to take legal action. Because of this legal phase, the claim procedure could take several months to several years.
Regardless of how long the claim takes, our professionals will keep you updated on any changes and be available to answer any questions you may have!
As soon as your claim is submitted to Flight-Delayed.co.uk, a claim specialist will be assigned to your case. After that, they will review your claim, prepare the required paperwork, get in touch with the airline, and, if necessary, initiate a lawsuit to defend your rights!
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
To reach the Frankfurt region, passengers have to fly to Frankfurt airport. It is the largest international airport in Germany. Around 30 000 flights pass by the airport every month.
Several airlines are flying to and from Frankfurt airport domestically and internationally. The list includes Lufthansa, Eurowings, Easyjet, Ryanair, TUIfly, China Airlines, and Condor.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation