Problems with your flight?

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation of up to £466 per person.

Your rights when your flight is delayed

A delayed flight may entitle you to at least EUR 250 financial compensation. Just read what the criteria are or fill in your flight details in the sidebar 'Check your flight'. Unfortunately a delayed flight is a common problem when you’re travelling. We all know how we have a right to complain when our train is delayed for five minutes but if we encounter a delayed flight we often keep quiet.

But what would you do if you knew these long delays and waiting could earn you up to EUR 600,- in compensation? This is what you are entitled to according to European law.

Only a few percent of Europeans know that a delayed flight and also flight cancellation, denied boarding and rerouting grant entitlement to a financial compensation.

Through our calculator you can find out within seconds what amount you should get from the airline. Just follow the three steps, start with filling in the date of the flight and your flight number.

We have been helping air passengers like you who suffer delays on airports across Europe every day since 2010.

Not sure if your flight was delayed by more than the required 3 hours? Drop us an email at info(at) and we will try to sort it out for you.

A delayed flight, flight cancellation or denied boarding is a great nuisance and the last thing you are waiting for when travelling. To most passengers it is unknown that airlines are required by law to take responsibility and in many cases have to compensate you financially.

Why would you get a refund?

The European Parliament and Council created the Regulation (EC) nr.261/2004 to protect air passengers. This Regulation provides rules and regulations that explain which criteria and conditions are applicable on flight cancellation and denied boarding.

In addition, there is a ‘Sturgeon arrest’ that states that flights that are delayed for longer than three hours need to be treated as cancelled flights.

The right to financial compensation depends on several factors. There are cases of force majeure, for example a volcanic eruption or a terrorist attack. If your flight is delayed or cancelled for such a reason you're probably not entitled to receive financial compensation from the airline company.

If you want to know if you’re entitled to compensation, then try our calculator.

Our service

  967 Rating
  • Check your flight free of charge now
  • Get assistance by tomorrow
  • 98% of court cases won
  • High rating: 4.8 out of 5 stars
  • No administrative fees
  • You only pay if we succeed
  • Online support

Submit claim in the press
MailOnline (DailyMail)
The Guardian
Herald Scotland
This is Money
Huffington Post UK
Daily Mail
This is Money
Daily Mail
The Economist
Financial Times
The Guardian
The Sun

Customer reviews

Read all customer reviews

Just received over £300 thanks to flight-delayed from American Airlines compensation for their appalling Edinburgh to New York service. Thank you.

Just like to say I have been very impressed with the way my claim has been handled by the company, it was very well explained and apart from sending the odd bit of information, everything was done for me and was kept informed all the way through the process. And the great news is a sum of money was transferred into my bank account today, very happy.

Hi My story was different with Alitalia. I booked return ticket to cairo but the return date was wrong , It supose to be 4th of Jan.2016 but they put it 4th of Feb. when i called them to correct it they askewd me for £4OO to change it!!!!!!!!!!!!!!!!! I asked for the manager to sort out this problem , he told me the same and when I asked him for advice he adviced me to use the ticket one way and buy another ticket for return will be the solution !!!!!!!!!!!!!!!!!!!!! Mrs. Nageiba El-Defrawy 07730264335

Just been paid out by Monarch after refusal after refusal ? Thank you flight delayed for your persistence in pursuing my claim. Would highly recommend this service.

It worked. Filed the claim beginning of September and got the money transferred this week. Thanks

Back in July 2013 we suffered,along with many others,a twenty eight and a half hours delay on a Monarch flight out of Skiathos. Finally this week Monarch have agreed to pay compensation for the delay after finally admitting that a "Technical Fault" was no excuse. My thanks to Flight Delayed for their tenacity in seeing this through to legal action. Result !! £ 560 to me minus £120 to Flight Delayed Would recommend that others use this service

Just had a successful payout ... Thank you Flight Delayed

Originally I wasn't able to claim for my delayed flight. When a court decision changed this I went straight to Flight-Delayed. I have had this company on my travel show twice in the past and I finally has the opportunity to use them. I wasn't disappointed. It took a while as the airline kept stalling, but we finally got there. All I had to do was fill in a few details. If I'd done the claim on my own I probably would have given up.

I won't lie i was sceptical at how far i would get with this due to the red tape but I didn't have to do anything apart from give my flight details,they did all the rest a fast and reliable company that get you results. Very helpful and great at explaining all details especially as I was out my depth at what my rights we're as a passenger. Would highly recommend . Thank you again

Hi guys, I tried everything to get Emirates to pay compensation for a flight to New Zealand delayed by 25 hours, but because it was booked with Qantas, both airlines said they were not responsible. I turned to you for help, it's been a long haul but finally compensation has been paid out. Thank-you for your excellent service and tenacity, I would be happy to recommend you to anyone in the same position as I was .... Tim.

Great service from Flight-Delayed, successful claim which can pay for this years flight. Great service

Still waiting for my money? Got a email in July say it would be 21 working days till I got something. Got a mail on the 19/10/15 asking for bank details and not heard a thing since!!!

Finally got compensation for a delayed Monarch flight (in 2013) thanks to Flight Delayed. Thank you!!!!

Very efficient, painless service and compensation recovered speedily

Delayed for 9 hours on way to New York in June this year. Applied to Flight-Delayed roundabout 16th July, airline requires 6 weeks time to respond. Received my compensation today and would definitely recommend - very quick to reply & keep you updated.

I tried used the service with modest confidence. Worked out. Recommended.

3 of us still waiting very patiently to get some compo. For a journey delayed some 28+hours, almost three years ago, wow, it is taking a very long time for the airline to make up its mind. All in the hands of Flight-delayed though.

Great site with a user friendly platform to allow you to claim compensation from airlines that you're entitled too by EU law!

Flight-Delayed had to enter the legal stage with AirBerlin in order to receive my compensation. AirBerlin was constantly ignoring me and obviously I couldn't help myself. After more than half a year I finally received at least a part of the original compensation. I definitely can recommend you Flight-Delayed.

Good efficient service. Got my compensation with minimum hassle. Would recommend to others.

Top-shelf service

Claim your compensation now: quick, easy and custom-made

Get assistance now


TOP SERVICE: 4.8 OUT OF 5 STARS's service

Expert legal team

Legal process fully included

No win, no fee

More than one passenger

Support when you need it

Accurate flight data

Assessment of weather data

Composing of letters

Assessment of legal validity

Claim the compensation you're entitled to now!

Check your compensation here