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Delayed flight Emirates EK 0010 30/03/2014

Flight information

From: Gatwick Airport, London 
To: Dubai Airport, Dubai
Distance: 3398 miles

Scheduled departure: 30.03.2014 / 09:15 PM
Actual departure: 31.03.2014 / 10:00 am

Circumstances

This booking was for 6 people. Our annual trip to South Africa from London was ruined. We checked in online, arrived on time to drop our bags only to be met with a long queue. We stood in this queue for 2 hours without a single sentence of communication from any of the team.  When I eventually got to front of the queue I was told that the aircraft door had developed a problem and that we will have to spend the night at the airport. We weren't told that we would also miss our connection in Dubai and will have to spend another night there as well! Arriving in Dubai we heard that we had to stay another night - our bags already checked through to Johannesburg. In the end we arrived 24 hours later than original booking. No information about compensation was ever given. 

Amount of claimable compensation

€ 600 per passenger

Was your flight delayed? Check to see if you are entitled to a flight delay compensation from Emirates.

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