What are my rights to EL AL flight compensation?
Did you take an EL AL flight from the United Kingdom or Europe? Because EL AL is a non-EU airline, British and EU laws only protect your right to compensation for EL AL flights leaving the UK/EU.
Unfortunately, when flying to the UK/EU on a non-EU airline, your passengers' rights are not protected under British and European flight compensation regulations.
More information on when you may be entitled to flight compensation can be found in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Claim flight compensation for a delayed EL AL flight
If your EL AL flight from the United Kingdom or Europe was delayed by more than 3 hours, you are entitled to flight compensation under British and European flight compensation regulations. The airline must be the party responsible for the disruption.
Cancelled EL AL flight — refund and compensation policies
Depending on the reasons and circumstances surrounding your EL AL flight cancellation, you may be entitled to up to £520 in compensation, a ticket refund, or both.
When can I claim flight compensation in the event of a cancelled EL AL flight?
If your affected flight departed from the United Kingdom or the European Union, you might be entitled to compensation.
Furthermore, your EL AL flight must have been cancelled less than 14 days prior to the original departure date in order for you to be eligible for cancelled flight compensation.
Even if you meet both criteria, the airline may still refuse to compensate you. More information on denied claims can be found in the "Extraordinary Circumstances" section of this article.
When can I claim a ticket refund for my cancelled EL AL flight?
If your EL AL flight from the UK/EU was cancelled, you may be eligible for a refund if:
the airline did not offer you an alternative flight,
OR
the airline did offer you an alternate flight, which you declined.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Get up to £520 in flight compensation for your delayed or cancelled EL AL flight.
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How much EL AL compensation can I get for a delayed or cancelled EL AL flight?
The distance of your flight determines the amount of compensation:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can EL AL deny me compensation?
When a third party or force majeure causes a delay or cancellation, EL AL reserves the right to refuse compensation. These circumstances are known as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, keep in mind that airlines may claim that an extraordinary circumstance occurred, even if this was not the case. They do this in the hope of avoiding having to pay you compensation.
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How long will it take for me to receive my EL AL flight compensation / EL AL refund?
Passengers who use Flight-Delayed.co.uk to submit their flight compensation or refund claim, typically receive their funds within a few weeks or months.
If the airline does not respond and/or the claim must be filed in court, the wait could last months or even years.
With Flight-Delayed.co.uk, however, you can be confident that, no matter how long your claim takes, our team will keep you informed of any significant developments and will be available to answer any questions you may have.
How to claim EL AL compensation / EL AL refund?
It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf.
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About EL AL
EL AL is the flag carrier airline of Israel. The airline was founded in 1948 and is headquartered in Tel Aviv. From the United Kingdom, EL AL is flying from all of London’s airports and offers flights to Europe, Africa, Asia, the Americas and obviously, the Middle East.
Useful links
- Saudia flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation