Under European legislation (EU261), passengers may be entitled to compensation from airlines for flight delays exceeding three hours. To qualify for flight compensation:
Your flight must have either originated from the UK or the EU or been operated by a British or EU airline (specifics can be found in the table below), AND,
The airline must be responsible for the delay. This means that no unforeseeable circumstances or third parties are to blame for the delay (see the “Extraordinary Circumstances” section of this page to learn more).
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your eDreams flight got cancelled, you might be entitled to receive a full refund of your ticket, flight compensation, or both in certain situations. To find out more, read on!
You can file a flight compensation claim for your cancelled eDreams flight under EU261 regulations when the following criteria are met:
Your flight was either departing from the UK or the EU, or was operated by an airline based in the UK or the EU.
The airline cancelled your flight within 14 days of the scheduled departure date.
The airline was responsible for the cancellation.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Alt. flight departs 1h+ earlier or arrives 2h+ later||Yes|
|Between 7-14 days in advance||Alt. flight departs 2h+ earlier or arrives 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes|
We strongly advise against accepting airline vouchers as they may limit you to booking another flight with the same airline, and they may also come with a time restriction for use. Furthermore, if the airline goes bankrupt, there is a risk that you may encounter difficulties exchanging a voucher for a money refund.
The compensation amount per passenger is determined by the distance of the flight.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Unfortunately, airlines may refuse to provide compensation even in the event of sudden flight cancellations or delays lasting over 3 hours. Such situations may arise from third-party actions or unforeseeable events that are beyond the airline's control, and are called “extraordinary circumstances”.
Below are some common examples of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
After you've submitted your claim, we'll assign a specialist to your case who will evaluate your claim, prepare all the required legal documents, negotiate with the airline on your behalf, and, if required, represent you in court. We'll keep you updated at every stage of the process.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
eDreams is an online travel agency and booking platform that provides affordable flight tickets to destinations all over the world. The platform also partners with hotel booking sites and car rental companies, giving customers the option to plan their entire trip in one place.
Established in Barcelona, Spain in 1999, eDreams offers a wide range of flight options from various airlines, including major carriers such as British Airways and Emirates, as well as low-cost airlines like easyJet and Ryanair. The website allows customers to easily search and book flights, as well as add other travel services such as hotel stays and car rentals to their itinerary.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation