European regulations (EU261) stipulate that if a flight is delayed by over 3 hours, passengers are entitled to receive flight compensation from the airline.
However, flight compensation is applicable under these conditions:
- Your flight originated in Europe or was operated by a European airline (further details in the table below), AND
- The airline is accountable for the delay. In simpler terms, the delay should not be a result of third-party involvement or unforeseen circumstances (refer to Extraordinary Circumstances).
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your DER.com flight has been cancelled, you have various choices. You can opt to claim flight compensation, request a full refund of your ticket, or even a combination of both, depending on specific circumstances. To find out more, read on!
In accordance with EU261 regulations, you are eligible to seek flight compensation for a cancelled DER.com flight when the following conditions align:
1. Your flight had its origin in Europe or was operated by a European airline.
2. The airline communicated the cancellation of your flight with less than 14 days' notice.
3. The cancellation was attributed to the airline's responsibility, as opposed to being caused by a third party or unforeseen circumstances (refer to extraordinary circumstances).
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
Irrespective of the airline or your flight route, you qualify for a flight refund if your flight was cancelled and one of the following scenarios applies:
1. The airline provided you with an alternative flight that you chose not to accept.
2. The airline did not present you with an alternative flight.
We strongly advise against accepting vouchers from airlines. If you accept a voucher, you will be restricted to flying with the same airline, and it may also come with a deadline for voucher redemption. Furthermore, in the event of the airline's bankruptcy, it could pose difficulties in reclaiming your money.
The compensation amount depends on the distance of your flight. You will receive it per passenger.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Regrettably, they can. Even if your flight was delayed by over 3 hours or cancelled abruptly, the airline may refuse compensation, citing 'extraordinary circumstances.' These are instances where the airline is not held accountable for the delay, but rather a third party or unforeseen event is responsible.
Here are a few illustrations of the most frequent extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
If you were leaving the UK, you can claim compensation for up to 6 years after your delayed or cancelled DER.com flight.
However, this time limit can be different depending on the country of departure, destination and where the airline is located.
Passengers claiming DER.com flight compensation with Flight-Delayed.co.uk usually receive the money on their account within a few weeks or months.
However, if the airline is unresponsive or doesn’t cooperate we might have to bring your claim to court. This could add a few extra weeks or months to the initial claim process timeline.
No matter how long your claim process is, our claims experts will make sure to regularly keep you posted in your online account.
Both options are viable. However, we recommend passengers have a robust legal ally on their side when seeking flight compensation.
Don't hesitate, and submit your claim with Flight-Delayed.co.uk, the simplest and fastest way to secure your flight compensation or refund from the airline!
Once you've provided all the essential flight details on our platform, an expert will step in to ensure your claim is handled correctly. At Flight-Delayed.co.uk, we assess your claim, compile all the necessary documents, liaise with the airline, and, if required, we can even pursue your claim in court to ensure you receive your flight compensation! All of this under a 'no win, no fee' policy.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
DER.com is a prominent European online travel agency that specialises in providing travel solutions to a wide range of destinations. DER.com has earned a reputation for offering diverse travel options, including flight bookings, hotel reservations, car rentals, and vacation packages. The agency focuses on providing customers with competitive prices, convenient online booking options, and a user-friendly platform for planning and managing their trips.
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