When facing disruptions such as cancellations or delays with China Southern, it's important to remember that British regulations safeguard your rights as an air traveler. Under specific conditions, you could potentially receive compensation of up to £520 and a complete ticket refund for your China Southern flight in case of cancellation.
- Was your China Southern flight delayed? If you find yourself reaching your final destination with a delay of at least 3 hours, it's quite likely that you're eligible for flight compensation.
- Was your China Southern flight cancelled? If you opted not to take an alternative flight provided by the airline, you have the right to a refund. Furthermore, if the flight was canceled less than 14 days before your scheduled departure, you could potentially qualify for compensation in the case of a China Southern flight cancellation.
- No matter the reason for the flight disruption, airlines are obligated to offer passengers special assistance referred to as the 'right to care.' This assistance allows you to receive food and beverage vouchers, communication services, and, when necessary, lodging and transportation. To claim these benefits, simply visit the airline's service desk at the airport. If the airline declines to provide you with a voucher, feel free to purchase the necessary items, and they will be required to reimburse your reasonable expenses.
Important note: In the event that your flight experienced a delay or cancellation due to an 'extraordinary circumstance,' it's important to understand that you may not be eligible for flight compensation. Compensation is typically provided by the airline when they are deemed responsible for the flight disruption.
Absolutely, you have the right to claim flight compensation even when dealing with a non-EU airline such as China Southern. The EU261 regulation, which protects air passenger rights, applies to flights departing from the European Union and on board European carriers.
This means that if your China Southern flight was departing from an EU airport or arriving in the EU and experienced delays, cancellations, or other eligible disruptions within the regulation's criteria, you are entitled to compensation.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
Passengers can claim China Southern flight delayed compensation under the following conditions: Their China Southern flight was delayed by more than 3 hours, Their China Southern flight was departing from a European Airport, China Southern was responsible for the flight delay.
Passengers can typically claim compensation for a cancelled China Southern flight if:
- the cancellation was within the airline's control and not due to extraordinary circumstances (these circumstances may include issues such as crew strikes, severe weather, or other factors beyond the airline's control).
- The China Southern flight was cancelled less than 14 days before the scheduled departure date
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
You can typically claim a refund for your cancelled China Southern flight if the airline is responsible for the cancellation, and you choose not to be rebooked on an alternative flight. In such cases, you are entitled to a refund of the ticket price.
No, you generally cannot claim flight compensation if you voluntarily cancel your China Southern flight. Flight compensation is typically applicable when a flight is canceled by the airline or experiences significant delays for reasons within the airline's control, such as operational issues or overbooking. If you choose to cancel your flight for personal reasons or change of plans, it is considered a voluntary cancellation, and you may be subject to the airline's cancellation policies and fees, depending on the fare class and ticket type you purchased.
If you have missed a connecting flight with China Southern due to a delay or cancellation of your initial flight you could claim flight compensation if both of the flight were under the same booking. If that is the case you can claim flight compensation if you arrived at your final destination with a delay of more than 3 hours - after being rebooked on another flight. Note that if the airline can not rebook you on another flight they will have a refund you the price of the new flight ticket you’d have to book to get to your destination.
It is important to check the status of your China Southern flight before going to the airport. This way you can prepare accordingly before your flight. For this, you can check the status of your flight on the airline’s website or the website from the airport you are departing from.
Remember that if your flight is cancelled at the last minute or delayed by more than 3 hours you can claim flight compensation!
The compensation amount depends on the distance of your flight. See details below:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Extraordinary circumstances are all circumstances that fall beyond China Southern’s responsibility. Those prevent the airline from providing compensation to passengers in the event of a delay or cancellation.
Some of the most common extraordinary circumstances that allow China Southern to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The time limit to claim China Southern flight compensation and refund depends on the country of departure. As the airline is not a European Airline, only the airport of departure matters regarding how long passengers can claim compensation.
This limit depends on the country, for instance, passengers can claim compensation up to 6 years after their China Southern flight if it was leaving from the UK, 5 years from France and 2 from the Netherlands.
Usually passengers claiming with Flight-Delayed.co.uk receive their compensation or refund within a few weeks. Nevertheless, in cases where the airline is uncooperative, we may need to pursue legal action, and the claims process could extend from several months to a few years.
Regardless of the duration of your claim, we are dedicated to providing regular updates on its status and will make every effort to secure your compensation.
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Here at Flight-Delayed.co.uk, we're all about making life easier for you when it comes to flight delay compensation. We've got your back with a "no win, no fee" approach, so you only pay us if we successfully get you compensated. Our friendly and experienced team works hard to get you the most you're owed and takes care of all the claim process, so you don't have to worry about anything.
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China Southern Airlines, one of China's largest and most prominent carriers, has built a reputation for its extensive route network and commitment to passenger service. While it operates thousands of flights daily, it's important to note that like any airline, it may experience occasional flight disruptions. In 2021, China Southern Airlines maintained a relatively good track record in terms of flight punctuality and cancellations, with a reported on-time performance of around 82%.
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